Engagement Manager (Professional Services Sales)

United StatesRemotemid

Engagement ManagerProject & Program Management

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Quick Summary

Key Responsibilities

Own the SOW process end-to-end: scope engagements, draft SOWs, price services, and sell them to enterprise customers. Scope AI Agent deployments (conversational design, integration,

Requirements Summary

4–10 yrs in professional services, with 2+ yrs scoping and selling services engagements (PS Sales / Engagement Manager / Services Sales).

Technical Tools

Engagement ManagerProject & Program Management

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role

~1 min read

We're hiring our first dedicated Engagement Manager to own how Cresta scopes, prices, and sells professional services — across both our core platform and our fast-growing AI Agent product. You'll sit inside Professional Services and turn an ad-hoc, bottlenecked process into a repeatable, revenue-generating motion. This is a founding services-selling role with room to build.

Responsibilities

~1 min read

→Own the SOW process end-to-end: scope engagements, draft SOWs, price services, and sell them to enterprise customers.
→Scope AI Agent deployments (conversational design, integration, outcome configuration) as well as core-platform services.
→Drive services attach and bookings on new and expansion deals.
→Partner with Sales, Deal Desk, and Product to move deals fast without sacrificing delivery margin.
→Build the repeatable process, templates, and pricing logic that let this function scale.

Requirements

~1 min read

4–10 yrs in professional services, with 2+ yrs scoping and selling services engagements (PS Sales / Engagement Manager / Services Sales).
Track record of driving services attach and bookings — not just processing paperwork.
Technical fluency to scope complex deployments; conversational AI / contact-center AI experience strongly preferred.
Comfortable pricing and defending services value directly with enterprise customers.
Deal desk or commercial-contracting exposure a plus.