Front Desk Agent

United States·WashingtonfullTimemid

OtherFront Desk Agent

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Quick Summary

Key Responsibilities

Resolve guest complaints, ensuring guest satisfaction. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Technical Tools

OtherFront Desk Agent

What We Offer

~1 min read

Medical, Dental & Vision Insurance
Paid Time Off & Holidays
401(k) Retirement Plan
Hotel Travel Discounts
Career Growth Opportunities
Fun & Supportive Team Environment

Located just steps from Union Station, the U.S. Capitol, and the Supreme Court, the Phoenix Park Hotel is looking for a friendly, energetic Front Desk Agent to help create exceptional guest experiences.

We are one of Washington, DC's most unique and charming destinations. As a proud member of Historic Hotels of America, we blend Irish hospitality, historic character, and modern comfort to create unforgettable stays for our guests.

Medical, Dental & Vision Insurance
Paid Time Off & Holidays
401(k) Retirement Plan
Hotel Travel Discounts
Career Growth Opportunities
Fun & Supportive Team Environment

Loves helping people
Has a positive attitude
Enjoys a fast-paced environment
Delivers outstanding guest service

Historic Charm. Great People. Amazing Opportunities.

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Responsibilities

~1 min read

→Resolve guest complaints, ensuring guest satisfaction.
→Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
→Maintain positive guest relations at all times.
→Resolve guest complaints, ensuring guest satisfaction.
→Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
→Obtain assigned bank and ensure accuracy of contracted monies.
→Keep bank secure at all times.
→Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
→Process all guest check-ins.
→Verify registration card information with the guest.
→Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
→Direct Bell Person to escort guest and transport their luggage to the room.
→Handle overbooked or walked in guests.
→Accept and record wake-up call requests.
→Monitor, send and distribute guest faxes.
→Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
→Resolve discrepancies on the room status report with Housekeeping.
→Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
→Process all check-outs.
→Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.