Program Manager

Come join our collaborative and innovative team at DIS-TRAN Packaged Substations!

DIS-TRAN Packaged Substations has been an industry leader in the design and supply of high-voltage, open-air substations, and switchyards since 1965. Over a half-century of building meaningful relationships with our customers and vendors boils down to one thing: people. We take pride in our collaborative approach where everything we do is designed to deliver the project the right way, your way. Though we have grown over the years, and now offer new innovations like our Factory-Built

Substations, our age-old commitment will never change: to take care of you like family.

Customer Relationship & Program Management

• Serve as the primary point of contact for assigned program-managed customer accounts.
• Develop and maintain strong customer relationships focused on long-term partnership, retention, and growth.
• Lead customer meetings, strategic reviews, facility tours, presentations, and program discussions.
• Coordinate and manage customer retention and developmental growth campaigns through HubSpot CRM.
• Track customer engagement, organizational structures, and key decision-makers to support strategic account management.
• Create individualized customer engagement strategies tailored to specific stakeholders and customer needs.
• Monitor customer satisfaction and proactively address risks, concerns, and escalations.

 

Program Coordination & Strategic Alignment

• Act as the liaison between Business Development, Project Management, Operations, and Technical Teams.
• Coordinate program-level communication to ensure alignment between customer expectations and project execution.
• Support strategic initiatives requiring cross-functional coordination across multiple departments.
• Assist in planning and forecasting future pipeline opportunities for assigned accounts.
• Track overall program health, timelines, deliverables, and customer commitments.
• Support installation planning, operational coordination, and customer communication throughout the project lifecycle.

 

Continuous Improvement & Account Oversight

• Lead and coordinate lessons learned reviews following project completion.
• Involvement in tracking and management of NCRs (Non-Conformance Reports) and customer-related improvement actions.
• Drive continuous improvement initiatives focused on customer experience, communication, and operational execution.
• Identify account expansion opportunities and collaborate with Business Development on growth strategies.
• Maintain accurate customer documentation, activity tracking, and communication records within HubSpot CRM.

 

Travel & Customer Engagement

• Travel as needed to support customer meetings, project milestones, conferences, facility visits, deliveries, and relationship-building activities.
• Maintain strong in-person customer relationships to support long-term account success and partnership growth.
 

DIS-TRAN Packaged Substations is proud to be ISO-9001:2015 and ISN Certified.

DIS-TRAN Packaged Substations is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

DIS-TRAN Packaged Substations is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request information regarding reasonable accommodation, contact your Human Resource Business Partner.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Part of the CREST INDUSTRIES family of companies.