Warranty Assistant

POSITION SUMMARY
Performs all activities relative to the warranty claims process.
ROLE AND RESPONSIBILITIES
* Analyzes claims to determine warranty eligibility and submits information to manufacturer for
reimbursement consideration
* Codes warranty claims accurately and efficiently to ensure a high claim acceptance rate
* Maintains accurate records of all warranty claims with manufacturer credit statements and documents all
claims activity
* Reconciles outstanding warranty claims with manufacturer credit statements and documents all claims
activity
* Investigates outstanding claims and submits an appeal to manufacturers for payment when necessary
* Confers with various departments and manufacturers in order to complete the warranty claims process
* Establishes and maintains positive working relationships
* Updates warranty department manuals as needed and suggests process improvements
* Receives and carries out instructions
* Maintains regular and predictable attendance
* Performs other duties as assigned.

REQUIRED SKILLS/ABILITIES
* Excellent verbal and written communication skills
* Possess ability to react to changing priorities and deadlines
* Proficient with Microsoft Office Suite or related software
QUALIFICATIONS AND EDUCATION REQUIREMENTS
High school diploma or general education degree (GED); or one to six months related experience and/or
training; or equivalent combination of education and expertise.
PHYSICAL REQUIREMENTS
* Prolonged periods sitting at a desk and working on a computer
* Must be able to lift up to 35 lbs. at times