Talent Success Coach

The Talent Success Coach is the main point of contact for remote professionals placed with our clients. The role focuses on helping talent settle in, perform well, stay engaged, and grow in their roles through regular check-ins, coaching conversations, and timely issue resolution.

Working closely with recruiting, account management, and operations teams, the Talent Success Coach identifies risks early, gives constructive feedback, and promotes a positive, high-performing remote work experience. This is a people-focused role suited to someone who combines empathy with accountability and clear communication.

• →Serve as the primary point of contact and coach for assigned remote talent
• →Guide new talent through onboarding and early-stage integration into their roles
• →Hold regular check-ins and coaching conversations on performance, engagement, and well-being
• →Identify and address performance, attendance, communication, or engagement concerns early
• →Deliver clear, constructive feedback and help talent set and pursue development goals
• →Escalate and collaborate on issues with account management, recruiting, and operations teams
• →Monitor retention risks and support actions that improve talent satisfaction and retention
• →Gather talent and client feedback and share insights to improve processes
• →Maintain accurate records of coaching interactions, follow-ups, and outcomes
• →Promote company culture, values, and best practices for remote work

• Experience in coaching, people support, talent management, HR, recruiting, account management, or a similar people-facing role
• Strong written and verbal communication skills in English
• Ability to give constructive feedback and handle sensitive conversations with empathy and professionalism
• Strong organization and follow-through, with the ability to manage multiple talent relationships at once
• Comfort working independently in a remote environment and using online collaboration tools
• Problem-solving and conflict-resolution skills
• Experience supporting or managing remote or distributed teams (preferred)
• Experience in a staffing, BPO, or outsourcing environment (preferred)
• Coaching or HR-related training or certification (preferred)