Business Operations Manager

Are you ready to transform operations in a thriving law firm and take efficiency to the next level?

Can you build scalable systems that impact cross-departmental success?

Do you have the vision to redefine operational processes and lead strategic projects?

Are you excited to apply your skills in a collaborative and dynamic legal environment?

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

• →Cross-Department Oversight: Ensure seamless operations across all departments and offices, maintaining an integrated approach to firm-wide processes.
• →SOP Creation and Process Standardization: Develop, document, and implement scalable standard operating procedures that are regularly reviewed for efficacy.
• →Project Management: Own and execute critical initiatives end-to-end (not just oversee), ensuring delivery, accountability, and results.
• →System Implementation: Lead the implementation and expansion of tools and systems that drive operational efficiency, streamline workflows, and enable scalable growth across the firm.
• →Efficiency and Cost Optimization: Identify inefficiencies and redundancies, and implement solutions to streamline operations and improve organizational effectiveness.
• →Internal and External Liaison: Serve as the main point of contact for internal operations and vendor communications, preventing reliance on senior leadership for day-to-day coordination.
• →KPI Development: Collaborate with leadership to create meaningful KPIs and dashboards that align firm performance with strategic goals.
• →Continuous Improvement: Regularly evaluate and refine processes to ensure continuous operational advancement and prevent stagnation.
  
  

• Operations Leadership: Proven experience in leading operations and building scalable systems across multiple departments.
• Education: Bachelor’s degree required; Master’s degree preferred.
• Professional Services Experience: Experience in law, accounting, or other professional services is preferred but not mandatory.
• Project Execution: Demonstrated ability to plan and implement cross-functional projects with measurable outcomes.
• Bilingual Skills: Proficiency in Spanish and English is required to support a diverse client base.
• Technical Proficiency: Highly tech-forward with experience implementing systems, automation, or AI-driven solutions to improve operations.
• Strategic Mindset: Ability to develop KPIs and operational metrics that reflect broader business objectives.
• Adaptability: Strong capacity to navigate across different functional areas and offices without getting siloed.
• Location & Travel: This role is based in Coral Gables (Miami) and requires occasional quarterly travel to our Tampa and Orlando offices.
• Onsite Engagement: Thrives in an in-office role where collaboration and direct engagement with colleagues are integral to success. This role includes the flexibility of one work-from-home day each week.
  
  

• Family-Oriented Culture: Be part of a close-knit, people-first team where strong relationships, genuine support, and a collaborative spirit are at the heart of everything we do.
• Growth Opportunities: Engage in meaningful work as you lead transformative projects that influence firm-wide success.
• Collaborative Culture: Join a supportive, team-oriented environment that values collaboration while maintaining high performance expectations and accountability.
• Leadership Access: Work directly with hands-on leadership, providing insights and influencing strategic decisions.
• Dynamic Environment: Experience working in a firm that is committed to innovation and constant improvement.