Director of Legal Operations

Are you ready to transform the operational landscape of a dynamic personal injury law firm?

Can you drive data-focused decision-making to optimize production and enhance client experiences?

Do you have the leadership acumen to spearhead process improvements and support firm growth initiatives?

Is your approach to management rooted in servant leadership and transparency?

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

• →Operational Leadership: Oversee the Intake, Pre-Suit, Case Management, and Litigation departments, ensuring seamless coordination and efficiency.
• →Data Management: Review production data daily, ensuring integrity, identifying bottlenecks, and making proactive, metrics-based decisions.
• →KPI Development: Audit existing KPIs, recommend improvements, and drive accountability through consistent communication and follow-up.
• →Process Optimization: Implement and optimize operational processes to streamline production and standardize best practices across teams.
• →Leadership: Develop and coach Team Captains, providing guidance on performance and handling disciplinary discussions where necessary.
• →Client Experience: Drive high-quality service standards, ensuring follow-ups and audits are conducted diligently to provide consistent client experiences.
• →Strategic Contribution: Contribute to firm growth, including managing new office locations and scaling operational systems as needed.

• Legal Experience: JD preferred, or significant legal operations experience in a personal injury context.
• Operational Excellence: Proven experience in process improvement, KPI design, and data-driven decision-making.
• Leadership Skills: Ability to lead with transparency, foster a positive culture, and manage teams effectively.
• Client Service Focus: Strong commitment to exceptional service standards and client care.
• Communication: Excellent interpersonal, coaching, and change-management skills.
• Cultural Fit: Embrace servant leadership, possess a solutions-focused mindset, and demonstrate transparency.

• Leadership Impact: Directly influence operational efficiency and elevate client service at a prominent personal injury firm.
• Career Growth: Pathway to higher leadership roles, including Director of Operations and multi-location management as the firm expands.
• Executive Access: Collaborate closely with the firm's leadership, contributing to strategic planning and development.
• Community Involvement: Participate in paid 'serve days' and contribute to meaningful community impact initiatives.