Director of Operations

Are you a strategic leader, adept at streamlining law firm operations to enhance efficiency and client satisfaction?

Can you navigate the complexities of legal practice management, ensuring seamless coordination across departments?

Are you the kind of professional who views operational challenges as opportunities to implement innovative solutions?

• Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

Frye Law Group, located in Marietta, Georgia, is a distinguished criminal defense firm committed to protecting the rights of individuals facing serious charges. Led by attorney Kim Keheley Frye, a former prosecutor with over 20 years of experience, the firm specializes in cases ranging from DUI offenses to complex felonies, including sex crimes and drug offenses. Our team is dedicated to providing personalized and aggressive representation to achieve the best possible outcomes for our clients.

We are seeking a dynamic Director of Operations to serve as the administrative backbone of Frye Law Group. Reporting directly to Kim Frye, this role is pivotal in managing and optimizing the firm's daily operations, ensuring that our legal team can focus on delivering exceptional client service. 

The Director of Operations will oversee various aspects of the firm, including intake, sales, marketing, human resources, and client experience, aligning all functions to support our mission of justice.

• Oversee and enhance operational systems, processes, and best practices to improve efficiency and effectiveness across the firm.
• Manage the firm's intake and sales processes, ensuring a seamless experience for potential clients from initial contact through engagement.

• Foster team alignment by implementing effective HR strategies, including performance evaluations, professional development, and conflict resolution.
• Navigate challenging conversations with empathy and assertiveness to maintain a positive and productive work environment.

• Develop and execute marketing strategies to enhance the firm's visibility and reputation in the community.
• Create and uphold client experience standards, ensuring that every client interaction reflects our commitment to excellence.

• Monitor key performance indicators (KPIs), audits, and workflows to ensure operational standards are met.
• Manage operational tasks such as overseeing building maintenance, supplies, equipment, and furniture.

• Bachelor's degree in Business Administration, Legal Management, or a related field; advanced degrees or certifications are a plus.
• Experience in a legal environment, with a strong understanding of law firm operations and management.

• Proven leadership abilities with a track record of managing teams and driving organizational success.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with staff, clients, and external partners.

• Strong organizational skills with a meticulous eye for detail, ensuring accuracy in scheduling and office administration duties.
• Proficiency in developing and implementing operational systems, processes, and best practices.

• Ability to navigate complex situations and provide innovative solutions to operational challenges.
• Flexibility to adapt to the evolving needs of the firm and its clients.