Coupa Change Management Lead, Manager

Lead Delivery

• →Serve as a trusted advisor to clients, delivering change management support across the full Coupa suite (Procurement, Payables, Expenses, Asset Management)
• →Lead change management discovery workshops, identify stakeholder impacts, and design appropriate interventions
• →Create and execute change management strategies including communications, training, stakeholder engagement, and resistance management
• →Develop and deliver communications and training materials, including job aids and instructor-led trainings
• →Monitor user readiness and adoption, identifying gaps and recommending solutions
• →Work collaboratively with functional and technical teams to ensure the people side of change is prioritized in delivery
• →Define and track success metrics, providing updates to project leadership and clients

Develop and Mentor the Team

• →Mentor team members through coaching, regular ongoing feedback and annual performance reviews
• →Actively support project teams in resolving complex issues

Contribute to Practice Growth

• →Engage in internal initiatives such as knowledge sharing, recruiting, or methodology development
• →Contribute to developing and implementing firm-approved, AI-enabled solutions for clients, in accordance with company policies on data protection, intellectual property, and professional standards
• →Stay informed about emerging AI tools and techniques and collaborate with firm leadership to identify compliant opportunities to enhance client solutions and internal processes

Experience

• 6+ years of relevant experience in change management, consulting, or SaaS implementations
• Proven experience leading change management across multiple full-lifecycle Coupa or enterprise technology implementations
• Proven success delivering to large, complex, multi-stakeholder enterprise clients
• Track record of mentoring junior team members and building strong client relationships

Skills

• Proficiency in communication planning, stakeholder mapping, and training design
• Proven project management skills with the ability to thrive in fast-paced, dynamic environments
• Ability to influence and manage senior and executive-level stakeholders
• Strong workshop facilitation and executive-level presentation skills
• Comfort with AI: Demonstrated ability to responsibly explore and adopt firm-approved AI tools to enhance productivity and innovation
• Continuous Learning Mindset: Openness to learning and applying emerging technologies including AI and automation in alignment with firm policies and client standards

Qualifications

• Background in professional services, ideally with a focus in Procurement, Sourcing, and/or Supply Chain Management
• Coupa certification preferred
• Change management certification (e.g., Prosci, CCMP) preferred
• Willingness to travel when required by clients during critical milestones, approximately 25–50%