Consumer Direct Loan Officer

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

· Competitive compensation.

· Premium inbound opportunities.

· Ongoing coaching and professional development.

· Medical, dental, and vision insurance.

· 401(k).

· Paid time off.

· Active NMLS license or eligibility for licensure.

· 2+ years of mortgage loan origination experience.

· Experience converting inbound opportunities into funded loans.

· Experience in a consumer direct or call center mortgage lending environment.

· Skilled at applying feedback to enhance performance and achieve business objectives.

· Excellent consultative sales, objection-handling, and relationship-building skills.

· Excellent communication skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

The Consumer Direct Loan Officer is responsible for originating mortgage loans through a robust pipeline of inbound leads while delivering an exceptional customer experience. This role is ideal for a sales professional who wants to elevate their consumer direct lending expertise in a dynamic, performance-oriented environment. The Consumer Direct Loan Officer receives ongoing coaching, call reviews, and professional development opportunities designed to enhance sales effectiveness, maximize production, and support long-term career growth.

· Respond to inbound and outbound inquiries from prospective borrowers.

· Educate customers on available loan products, interest rates, terms, and financing options.

· Assess applicants' financial situations, credit history, income, assets, and borrowing needs.

· Recommend loan solutions that align with customer goals and qualification requirements.

· Guide customers through the loan application process from initial contact through closing.

· Collect, review, and verify required documentation, including income, employment, and asset information.

· Maintain regular communication with borrowers regarding application status and outstanding requirements.

· Partner with loan processors, underwriters, and closing teams to facilitate loan approvals and closings.

· Ensure compliance with federal, state, and company lending regulations, policies, and procedures.

· Convert qualified leads to funded loans by providing a consultative and customer-focused sales experience.

· Manage a pipeline of mortgage loan applications and drive loans efficiently through the origination process.

· Meet or exceed individual production, conversion, and customer satisfaction goals.