Loan Officer Assistant

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

• →Support the loan officer with pre-qualifications, application setup, and needs lists.
• →Communicate proactively with borrowers and referral partners on status, missing items, and timelines.
• →Help manage the pipeline, track outstanding conditions, and coordinate with processing/underwriting.
• →Assist with appointment setting, follow-up, and day-to-day client service.
• →Prepare and organize loan files for submission.
• →Maintain accurate notes and keep the team organized so closings stay on schedule.

• Prior mortgage, banking, real estate, or customer-service experience, preferred.
• Encompass experience, preferred.
• NMLS license, preferred.
• Excellent organizational skills to successfully manage multiple files and priorities while meeting established deadlines and service level agreements.
• Excellent written and verbal communication skills to correspond effectively with clients and real estate agents.
• Demonstrated reliability, professionalism, and effective interpersonal communication skills.
• Proficient in Microsoft Office.
• Knowledge of CRM/LOS systems, preferred.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.