Loan Officer Assistant

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OtherLoan Officer

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Quick Summary

Key Responsibilities

Assist in reviewing mortgage loan application and documentation, which may include phone and computer work, printing, copying, scanning, emailing, overnighting documents, etc.

Requirements Summary

High School Diploma, General Equivalency Diploma (GED), or equivalent. A minimum of 1 year of mortgage-related experience, including customer contact. Previous sales support experience, preferred.

Technical Tools

OtherLoan Officer

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

What We Offer

~1 min read

The Loan Officer Assistant provides support to CrossCountry Mortgage, LLC’s (“CCM”) mortgage loan officers in their daily duties to increase loan production levels. The Loan Officer Assistant works directly with CCM customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings.

Responsibilities

~1 min read

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Assist in reviewing mortgage loan application and documentation, which may include phone and computer work, printing, copying, scanning, emailing, overnighting documents, etc.
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Review mortgage loan disclosure packages and deliver them to the borrower.
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Create rate disclosure and re-disclosure packages and deliver them to the borrower.
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Review documents and entire loan files and work to prevent problems by highlighting deficiencies and then notifying the mortgage loan officer and/or loan processor.
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Clarify/correct information and obtain additional information, as necessary, via phone, email, etc.
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General clerical and phone support to loan officers and/or loan processors, as needed.
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Work with management to provide support in various stages and areas of lending and processing as needed.
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Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products.
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Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt.
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Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation.
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Facilitate timely loan closings by working directly with the Title Company and customer to schedule.

Requirements

~1 min read

High School Diploma, General Equivalency Diploma (GED), or equivalent.
A minimum of 1 year of mortgage-related experience, including customer contact.
Previous sales support experience, preferred.
Salesforce experience, preferred.
Excellent communication and customer service skills.
Excellent prioritization and time management skills.
Proficient with Microsoft Office applications.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com