Lock Desk Analyst

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OtherAnalyst

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Quick Summary

Key Responsibilities

Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed. Process change requests, reprice requests, and extension requests.

Requirements Summary

Bachelor’s degree in a related field or equivalent combination of education/experience. 2+ years’ mortgage lending experience or equivalent coursework, preferred.

Technical Tools

OtherAnalyst

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

Responsibilities

~1 min read

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Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed.
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Process change requests, reprice requests, and extension requests.
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Assist Loan Officers with post-lock file inquiries.
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Work closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancements.
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Assist with system, product, and procedural inquires.

Requirements

~1 min read

Bachelor’s degree in a related field or equivalent combination of education/experience.
2+ years’ mortgage lending experience or equivalent coursework, preferred.
Experience with Optimal Blue and Encompass systems, preferred.
Secondary Marketing or Capital Markets experience, preferred.
Excellent attention to detail, mathematical, and analytical skills.
Excellent communication and customer service skills.
Proficiency in Microsoft Office (Excel, Outlook, Word).