Payroll Commission Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

• →Supports end-to-end commission and override processing within Payroll, ensuring accuracy and timeliness of all payouts.
• →Calculate and/or validate commission payments using loan data from the Loan Origination System (LOS) and applicable compensation agreements.
• →Ensure compliance with loan officer compensation regulations, including Reg Z, and internal compensation policies.
• →Serve as a primary point of contact for employee commission inquiries; investigate, explain, and resolve questions in a clear, professional, and timely manner.
• →Review and audit commission calculations, including tiered, retroactive, non-retroactive, shared, and adjusted payouts.
• →Identify discrepancies related to loan data, compensation plans, or employee setup and coordinate resolution with Legal, Operations, Compliance, or HR as needed.
• →Process commission adjustments, corrections, draw activity, and recaptures in accordance with policy.
• →Maintain accurate documentation and audit trails supporting commission calculations and employee communications.
• →Prepare commission-related reports and support internal or external audits.
• →Perform other duties as assigned.

• Associate’s degree or equivalent education and experience.
• 2+ years of payroll, commission processing, or mortgage operations experience, preferred.
• Hands-on experience with Workday Payroll, Encompass or nCino Incentive Compensation, preferred.
• FPC or CPP Designation, preferred.
• Excellent analytical and problem-solving skills with high attention to detail.
• Skill in prioritizing tasks, effective multitasking, and working efficiently under pressure with frequent interruptions.
• Demonstrated skill in working effectively in a high-volume environment with frequently changing priorities while maintaining flexibility, adaptability, and accuracy.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUPs, etc.).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.