Crossroads Talent Solutions

Crossroads Talent Solutions is seeking dependable, detail-oriented PIV Support Clerks to provide on-site credentialing and security administrative support to USCIS Office of Security & Integrity (OSI) locations nationwide.

This position is responsible for assisting with Personal Identity Verification (PIV) card issuance, fingerprinting services, access control support, and general security administrative functions.

This role directly supports USCIS security operations and identity management programs under Homeland Security Presidential Directive 12 (HSPD-12).

• Issue, enroll, sponsor, revoke, recover, and destroy DHS PIV cards
• Provide fingerprinting services for authorized DHS personnel
• Process visitor badges and maintain visitor logs
• Schedule appointments using DHS credentialing systems
• Track card production, issuance, revocation, and destruction
• Maintain and update access control systems and security databases
• Perform daily DCF (DHS Credentialing Facility) opening and closing procedures
• Monitor and track HSPD-12 inventory and supplies
• Provide professional customer service in person, by phone, and via email

• Monitor and manage security-related email inboxes
• Assist Regional Security Chiefs and Field Security Managers
• Perform data entry and document scanning
• Prepare reports, spreadsheets, and administrative documents
• Maintain security trackers and databases
• Support audits and annual inventory reviews
• Assist with OSI program improvement initiatives

• U.S. Citizenship (Required)
• Required Public Trust or Clearance
• Minimum 3 of the last 5 years residing in the United States (unless exempt under DHS guidelines)
• High school diploma or equivalent
• Strong administrative and organizational skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Professional communication and customer service skills
• Ability to handle sensitive and Personally Identifiable Information (PII) in accordance with federal security policies
• Reliable attendance and punctuality

• Full-time, on-site
• Telework is not authorized
• Local travel is not reimbursable