General Manager

Benefits:

401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Free uniforms

GENERAL MANAGER

Lead the Club. Build the Team. Grow the Business.

Reports To: Owner / Executive Vice President

BUILD SOMETHING GREAT WITH CRUNCH

Crunch Fitness is looking for an energetic, experienced, and highly motivated General Manager to lead our fitness center.

This is an opportunity to help build the culture, team, and success of a growing club from the ground up. We're looking for a people-focused leader and business-minded professional who can motivate a team, create an exceptional member experience, drive sales, and deliver strong financial results.

Fitness industry experience is a plus, but not required. We welcome accomplished managers from retail, hospitality, restaurants, sales, and other customer-focused industries who are ready to take the next step in their careers.

WHY JOIN CRUNCH?

Competitive base salary
Medical, dental, vision insurance, and 401K for Qualifying Employees
Commission and performance-based bonus opportunities
Complimentary Crunch Fitness membership and 1:1 personal training
Employee discounts and other club benefits
Professional growth and advancement opportunities
Assistance and discounts in fitness certifications and credits to advance your fitness career
Hands-on experience in leadership, sales, operations, and business management
Supportive, team-oriented leadership environment

WHAT YOU'LL DO

Lead, coach, and develop a high-performing team; recruit, hire, train, and retain exceptional employees.
Set the standard for customer service, sales, professionalism, and accountability.
Drive membership sales, personal training revenue, member retention, and overall club profitability.
Develop lead-generation, promotional, referral, and community outreach initiatives.
Lead and support the Personal Training Manager in achieving departmental goals and revenue targets.
Oversee daily club operations, including staffing, member services, cleanliness, maintenance, safety, security, and opening/closing procedures.
Monitor member satisfaction and resolve member concerns quickly and professionally.
Address employee performance and personnel matters in accordance with company policies and procedures.
Monitor budgets, payroll, expenses, revenue, and overall financial performance.
Conduct staff meetings, provide ongoing coaching and feedback, and complete performance evaluations with clear goals and expectations.
Partner with Fitness, Sales, Marketing, Accounting, Information Technology, and other teams to support club success.
Represent Crunch Fitness in the local community and help establish the club as a destination for fitness and wellness.
Assist other local fitness centers’ management teams.

WHAT WE'RE LOOKING FOR

4+ years of management experience required
Proven ability to lead, motivate, and develop a team
Strong sales, customer service, and business management skills
Experience in fitness, retail, hospitality, restaurants, sales, or another customer-focused industry preferred
Bachelor's degree preferred; equivalent management experience will be considered
Current CPR certification required
Strong verbal and written communication, organization, problem-solving, and decision-making skills
Strong computer and technology skills
Self-motivated, results-driven, and comfortable working in a fast-paced, high-energy environment
Flexible schedule, including evenings, weekends, and holidays as needed
Comfortable being active and visible throughout the club and spending extended periods on your feet
Ability to regularly lift and carry up to 50 pounds

READY TO LEAD THE NEXT BIG THING?

If you're a proven leader who loves people, thrives on results, and is ready to help build a club that members and employees are proud to be part of, we'd love to hear from you!

LEAD THE CLUB. BUILD THE TEAM. GROW THE BUSINESS.

Responsibilities may be modified or adjusted based on business needs.

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