Retail Gearhead/ Sales Associate - Part Time (Backcountry)

United States·Palo AltoPart Timemid

OtherSales Associate Part

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At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

We are looking for a dynamic and enthusiastic Gearhead (Sales Associate) to join our retail team. The successful candidate will be responsible for providing exceptional customer service, generating sales, and helping customers find the right outdoor gear and apparel for their needs.

Greet and assist customers with their purchases

Provide product information, advice, and recommendations to customers

Process sales transactions accurately and efficiently

Maintain a clean and organized store environment

Manage inventory levels and restock merchandise

Participate in company-wide promotions and marketing campaigns

Collaborate with the marketing and buying teams to ensure product offerings align with customer needs

Continuously strive to improve customer satisfaction and exceed sales targets

Develop and maintain knowledge of products, industry trends, and competitors

Specialized knowledge in skiing, snowboarding, biking, climbing, fly fishing, or other outdoor sport preferred

Outdoor industry and retail experience, nice to have

Perform other duties as assigned by the Store Manager and Assistant Store Manager

High school diploma or equivalent required; some college coursework preferred

Previous retail sales experience preferred

Excellent communication and customer service skills

Strong attention to detail and organizational skills

Ability to work in a fast-paced, team-oriented environment

Basic computer skills and proficiency in Microsoft Office and point-of-sale systems

Flexibility to work weekends, holidays, and evenings

Passion for outdoor activities and knowledge of outdoor gear and apparel

Ability to communicate verbally and work cooperatively with associates and customers

Ability to remain standing for up to 5 hours at a time

Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor

Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor

Ability to lift and/or move merchandise weighing up to 50 lbs.

Ability to ascend/descend ladders to retrieve and/or move merchandise

Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work

Must have a flexible schedule, including availability for nights, weekends, and holidays

Regular and predictable attendance

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.