Sensei Cloud Apps Onboarding Coordinator

• →Manage all Sensei Cloud Apps onboarding activities, including direct software configuration, data migration from legacy systems, and new user setup
• →Own the customer experience from post-sale through go-live by setting clear onboarding milestones, managing expectations, communicating technical requirements, and keeping customers aligned on timeline, readiness, and next steps
• →Facilitate the transition from legacy software to Sensei Cloud Apps, ensuring customers understand onboarding steps, dependencies, and adoption expectations
• →Oversee data migration and integration activities, including data mapping, conversion review, validation, and accuracy checks
• →Work closely with product, engineering, and development teams to communicate customer needs, document customization requirements, and report bugs or feature gaps identified during onboarding
• →Provide personalized training and create customer-facing documentation that supports adoption of Sensei Cloud Apps best practices
• →Act as the escalation point for complex technical onboarding issues, coordinating with product, engineering, and development teams to identify root causes, document workarounds, and remove roadblocks before they affect go-live readiness
• →Develop and refine standardized onboarding workflows to improve efficiency, reduce time-to-value, and create a scalable onboarding process for future growth
• →Maintain accurate onboarding status, customer records, documentation, and related system updates in Salesforce, SAP, and other required business systems
• →Partner with Sales and internal stakeholders to move customers forward in a timely fashion while managing expectations and supporting corporate goals
• →Other duties as required

• Owns order-level onboarding decisions related to configuration, migration coordination, scheduling, customer communication, and go-live readiness
• Expected to exercise independent judgment on day-to-day customer onboarding challenges, technical troubleshooting, and expectation management
• Escalates cross-functional blockers, out-of-scope requests, product gaps, bugs, and company-level commitments to the appropriate onboarding, product, engineering, or development leadership

• On-time onboarding completion, go-live readiness, data migration accuracy, milestone adherence, reduced time-to-value, customer adoption, training effectiveness, issue resolution quality, and actionable product feedback captured during onboarding
• Data migration accuracy, onboarding milestone adherence, and reduction of time-to-value
• Customer adoption, training effectiveness, issue resolution, and quality of product feedback captured during onboarding

• 3+ years of hands-on experience in customer onboarding, implementation, or technical support within a SaaS environment
• Proven experience migrating customers from legacy systems to new cloud solutions
• Strong technical acumen, including SaaS application configuration, data mapping, and familiarity with APIs
• Proven ability to manage multiple concurrent onboarding projects, set clear milestones, and manage customer timelines
• Exceptional verbal and written communication skills for managing stakeholder expectations and liaising with technical teams
• Proactive problem solver with strong troubleshooting skills and the ability to find practical workarounds that support customer goals
• Working knowledge of Sensei Cloud Apps and the customer workflows supported by dental or specialty practice management software
• Ability to translate customer onboarding needs into clear requirements, customization requests, bug reports, or feature gap documentation for product and development teams
• Strong organizational, time management, critical thinking, and documentation skills
• Comfortable operating independently in a fluid and evolving environment while managing tight deadlines
• MS Office, Salesforce, and related business system skills
• Experience in dental or specialty practice management software preferred
• Preferred qualifications include experience with dental or specialty practice management software and working knowledge of Sensei Cloud Apps customer workflows.

Total Target Compensation: $55,000 - $60,000 USD annually, which includes a base salary and target variable incentive. Actual compensation will be determined based on factors such as skills, experience, and qualifications.