Customer Service Representative

Unibody Autotech Collision has been a trusted name in automotive repair and collision services in Honolulu since 1998. With over 21 years of experience and a team of expert technicians boasting over 43 years in the industry, we are dedicated to providing a “Fast and Easy Process” for our customers after an accident. Our commitment to quality service and customer satisfaction sets us apart in the collision repair industry.

Position Overview:

Unibody Autotech Collision is seeking two enthusiastic and customer-focused Customer Service Representatives to join our team. While experience in the collision repair industry is a plus, we are willing to train the right candidates who demonstrate strong communication skills and a passion for delivering excellent customer service.

· Greet and assist customers in a friendly and professional manner.

· Answer phone calls, respond to emails, and handle customer inquiries regarding repair services and processes.

· Schedule appointments and coordinate with technicians to ensure timely service.

· Provide updates to customers about the status of their vehicle repairs.

· Process repair orders and manage paperwork related to customer transactions.

· Resolve customer issues and complaints efficiently, maintaining a positive experience for all clients.

· Maintain accurate records and ensure all customer interactions are documented.

· Strong communication and interpersonal skills.

· Excellent organizational abilities and attention to detail.

· Ability to handle multiple tasks and work effectively in a fast-paced environment.

· Experience in CCC1 Estimating is a major bonus but not required.

· Previous experience in a customer service role is preferred, but not necessary; we are willing to train the right candidate.

· Basic computer skills and proficiency in using office software.