Field Service Technician

• →Perform on-site installation of Pronto hardware and software solutions, including sensor systems, drive-by-wire (DBW) kits, power integration, and vehicle interfaces.
• →Install peripheral hardware such as network stations, gate systems, and office infrastructure.
• →Conduct system calibrations and validation tests to ensure installations meet operational standards.
• →Coordinate with customer teams on training and technical maintenance.
• →Preventive Maintenance
• →Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
• →Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact.
• →Troubleshooting & Repair
• →Diagnose and repair hardware, software, and connectivity issues in the field.

• Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
• Provide basic training to customer staff when required.
• Document all service activities, updates, and issues using internal ticketing and CRM tools.

• 5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
• Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
• Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
• Comfortable working independently in field environments and with minimal supervision.
• Excellent interpersonal and communication skills.
• Willingness to travel up to 75% to customer sites.

• Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.
• Associate degree, trade school, or technical college certification in a relevant field (e.g., electrical, mechanical, mechatronics, automotive technology)
• Familiarity with Linux-based systems and remote diagnostics.
• OSHA 10 or equivalent safety certification.

• Ability to lift up to 50 pounds.
• Capable of standing, bending, and working in and around vehicles for extended periods.
• Comfortable working outdoors in varying weather conditions.

This is a field-based role supporting operations across the United States. Atoms is a company driven by invention and continuous change—we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the U.S. up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment.

The base starting rate for this role is $27.88 - $35.10 per hour.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

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