Academic Advisor (Student Services Professional II), Academic Success and Undergraduate Advising

Under the general direction of the Director, the Academic Advisor supports Dept of Professional Advising in the office of Academic Success and Undergraduate Advising (ASUA), provides moderately complex academic advising and student support services to undergraduate students to promote retention, academic progress, and degree completion. The incumbent advises students individually and in groups; interprets degree, major, graduation, and academic policy requirements; reviews academic progress; assists with academic planning; uses advising systems to support outreach and documentation; connects students with campus resources; and collaborates with faculty, departments, and campus partners to support student success.

• Builds ongoing advising relationships with undergraduate students by providing individual and group advising, maintaining appropriate follow-up, and responding to academic questions to help students make informed decisions and persist toward degree completion.

• Reviews and applies academic requirements, policies, degree progress, and program information to individual student circumstances; evaluates available academic options; identifies barriers and support needs; and provides appropriate academic planning guidance, referrals, and follow-up. Independently resolves routine advising matters within assigned areas of responsibility, including course selection, academic planning, degree progress questions, and interpretation of established requirements. Consults with or refers matters involving exceptions, policy interpretations, complex academic circumstances, or issues beyond the advisor’s authority or expertise to a senior advisor, department chair, Registrar, management, or another appropriate campus resource, particularly when the matter may have broader academic, policy, or institutional implications.

• Participates in targeted advising campaigns by using NAVIGATE to identify assigned student populations and review alerts or indicators; conducts proactive outreach and individualized advising to clarify concerns, assess academic and support needs, determine appropriate interventions or follow-up, and connect students with campus resources. Documents contacts, actions, referrals, and outcomes in NAVIGATE and prepares summary reports to support timely intervention, student retention, and progress toward graduation. Elevates concerns requiring specialized or urgent assistance to the appropriate campus office or supervisor in accordance with established protocols.

• Identifies students’ academic, personal, and support needs during advising interactions and determines the appropriate campus resource or service by assessing the nature and urgency of the concern, the student’s circumstances, and the scope of available support. Provides routine referrals for needs that fall within established advising protocols and consults with or elevates matters requiring specialized assistance, immediate attention, or action beyond the advisor’s assigned authority or expertise to the appropriate campus office, professional, or supervisor.

• Collaborates with college faculty and department chairs by reviewing and exchanging information about curriculum, major requirements, academic policies, and program changes clarifies the application of updated requirements and incorporates current information into advising practices to provide students with accurate and consistent academic guidance. Integrates co-curricular and career-development planning into advising conversations by discussing students’ academic and career interests, identifying relevant programs and opportunities, and referring students to appropriate campus resources to strengthen engagement, professional readiness, and post-graduation planning.

• Supports university events, including orientation, convocation, Weeks of Welcome, and Choose CSUSB, by providing individual and group advising information, answering student questions, and connecting students with relevant resources to promote a successful transition to and engagement with the university. May need to drive campus golf cart as needed when coordinating events.

• Develops and delivers academic advising workshops by identifying student information needs, preparing and presenting content on academic requirements, planning tools, policies, and campus resources so students can strengthen their academic knowledge and make informed educational decisions.

• Coordinates and conducts individual and group advising in partnership with campus centers and departments by identifying student populations and advising needs, coordinating outreach and service delivery with campus partners, and providing or facilitating appropriate academic guidance and referrals to expand access to advising and provide students with coordinated support.

• The incumbents in this position may provide advice to first time Freshmen students during summer for orientation sessions.

• Perform other classification related duties as assigned.

• Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience.
• Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

• Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below.

• Working knowledge of the practices, procedures, and activities of the college programs to which assigned.
• Ability to acquire knowledge of the overall operation, functions, and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
• Ability to interpret, apply, and explain program rules and regulations.
• Ability to take initiative and exercise resourcefulness in advising practice.
• Ability to translate student development, leadership theory, and research into practice.
• Experience fostering and maintaining effective relationships and ability to work collaboratively across organizational lines and coordinate the efforts of multiple areas is essential.
• Ability to communicate effectively, both verbally and in writing, and in large groups.
• Ability to reason logically analyze and evaluate data and make verbal or written presentations based on the data.
• Remains current regarding trends and developments in higher education, student development theory, high-impact practices related to advising, transition and student success. Will remain competent and current through self-directed professional reading, the development of professional contacts with colleagues, attendance at professional development courses/conferences, and trainings, as directed, by the Director.
• Works both independently and collaboratively to plan events, conduct presentations, host workshops, participate in orientation and more.
• Establishes and maintains cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.

Work status: Full-time / Exempt / Probationary

CSUSB’s standard hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require occasional evening and weekend work to support departmental activities, special events, and other university functions. Work schedules may vary and are subject to change based on business needs.

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act

Advertised: Nov 05 2026 Pacific Standard Time
Applications close: Nov 19 2026 Pacific Standard Time

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