Business Advisor (Student Services Professional II)

Job Title

Business Advisor

Classification

Student Services Professional II

Auto Req. ID

563372

Salary Range

Classification Range $5,083 - $7,228 per month

(Hiring range depending on qualifications, not anticipated to exceed $5,083 - $5,619 per month)

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM; occasional early morning, evening and/or weekend hours.                                             

Why CSUF

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.

Department

The College of Business and Economics within the Division of Academic Affairs is committed to leading business education through the guiding principles of program quality, balancing theory and practice, and expanding our outreach and visibility. We create positive change by leveraging the curiosity and entrepreneurial spirit of Southern California to produce globally-aware business leaders through innovative teaching and high-quality applied research. We inspire our students and other partners to transform the workforce through innovative and impactful instruction and research. We seek an exceptional individual to join the Dean’s Office as the Business Advisor (Student Services Professional II). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Duties and Responsibilities

Under general supervision of a Director of Academic Advising, the College Advisor will provide comprehensive, relational, and holistic academic advising to undergraduate students. As a team member of the Cal State Fullerton academic advising community, the College Advisor will support all students to be successful in navigating their academic journey, starting at matriculation through graduation. The College Advisor will strive to create and promote a positive university experience for each student, and support in achieving Cal State Fullerton’s commitment to student success.

The College Advisor cultivates a strong understanding of student development, student support, and student success to effectively communicate with students in the rapidly changing communication environment. The Advisor will advocate for the advising needs of students that contribute to their successful enrollment, engagement, and completion of their educational goals. As a member of the academic advising team, the College Advisor will participate in learning activities, particularly in the areas of inclusive and equitable practices for student success. Engage in professional development and lifelong learning of knowledge and skills in academic advising, tools, technologies, and best practices. To translate and apply student success strategies, the College Advisor will establish working relationships with academic departments, colleges, university services, programs, offices, and all advising teams for the purpose of creating a seamless university advising environment. Conducting all actions with exceptional student service, the College Advisor will seek to identify core challenges, propose solutions, and effectively communicate with staff, students, and academic leaders as appropriate. Develops and implements campaigns designed to increase retention, reduce equity gaps, and facilitate progress toward the degree. Using interviewing and counseling techniques, the College Advisor delivers effective and compassionate assistance to students on academic notice or experiencing other academic and personal challenges using judgement to recommend solutions to problems and changes in program procedures. Accesses and maintains a student tracking database and utilizes campus advising and data analytic tools to support advising and outreach efforts. Reports on students supported, challenges experienced, and overall outcomes. Other duties as assigned.

Essential Qualifications

Bachelor’s degree or the equivalent from an accredited four-year college or university in one of the behavioral sciences, public administration, business administration or a job-related field and two years of professional experience in one of the student services program areas or a related field. A master’s degree in a job-related field may be substituted for one year of professional experience. Additional specialized and relevant experience may be substituted for the required education on a year-for-year basis.

General knowledge of the methods and problems of organizational management, research, and interview techniques. Ability to interpret and apply program rules and regulations, obtain factual and interpretative information through interviews, and advise students individually and in groups on complex student-related matters. Ability to reason logically and use initiative in planning work assignments and in implementing long-range program improvements. Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to establish and maintain cooperative working relationships with a variety of individuals. Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and of the overall organization.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.  

Preferred Qualifications

Master’s degree from an accredited college or university in a behavioral science or closely related field. Ability to follow university policies, procedures, and guidelines, including but not limited to policies and procedures related to safety, civility, information security, and non-discrimination. Ability to collect, compile, analyze, and evaluate data and develop verbal and/or written presentations based on the data. Ability to develop knowledge of the operations, functions, and programs of the campus and assigned unit. Proficiency with commonly used office productivity suites, such as Office 365. Proficiency with relevant student engagement, academic advising, and technology platforms and tools, such as EAB Navigate, Ellucian Degree Audit, and video production tools.

License/Certifications

A valid California driver’s license.

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Benefits at a Glance

• An array of health plans that include prescription drug coverage
• Dental and Vision coverage
• Income protection benefits including life insurance and disability
• Retirement plan through CalPERS
• Tuition waiver for employees and dependents if eligible
• FlexCash (in lieu of health and dental)
• Employee Assistance Programs
• 15 paid holidays

See our CSUF Benefits website for additional information.

Additional Information

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.  

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. 

California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.