Clinical Assistant

Student Health Services at San Diego State University is seeking a Clinical Assistant to support patient scheduling, front-office operations, and daily clinic coordination. This position serves as an important point of contact for patients by scheduling appointments, coordinating patient flow, participating in the patient intake process, answering routine questions, and providing information about clinic services , and community health resources.

• →Schedule and coordinate patient appointments based on patient needs, medical provider availability, and basic triage guidelines.
• →Serve as a primary point of contact by providing accurate information about Student Health Services, available services, associated costs, and related campus resources.
• →Use sound judgment to determine appropriate scheduling, follow-up, or assist with community referrals for students to  licensed health care professionals.
• →Verify patient eligibility and demographic information; process forms, documentation, medical records, and electronic health record updates accurately and confidentially.
• →Coordinate patient flow, communicate estimated wait times, adjust schedules in response to routine changes, and support timely access to health care services.
• →Manage routine communications regarding appointments, records, clinic procedures, and patient questions while protecting patient privacy and confidential health information.

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This appointment is for an 11/12 pay-plan position. The incumbent works 11 months per year and is paid over 12 months, with June as the anticipated off month.
• This position is designated as non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego

Student Health Services offers primary medical care and health promotion to students of San Diego State University through a wide range of programs and services. Care is provided by board-certified physicians, licensed nurse practitioners, and other clinical  staff including registered and licensed vocational nurses, clinical laboratory scientists, x-ray technologists, medical assistants, and pharmacists. In addition to primary care services, Student Health Services offers mental health services, reproductive health services, physical exams and orthopedic consults.

The mission of SDSU Student Health Services is to provide high-quality, convenient, student- focused medical care in a safe and welcoming environment, actively partnering with our student-patients to help them achieve and maintain healthy lives in support of their personal and academic success.

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• High school diploma.
• Or equivalent education with familiarity with a health care setting.
• Or combination of education and experience which provides the required knowledge and abilities.

• Patient-centered service and respectful communication with patients from diverse backgrounds.
• Knowledge of patient privacy and confidentiality requirements, including the appropriate handling of sensitive health information.
• Proficiency in accurately entering, updating, retrieving, and maintaining patient information using electronic health record and clinic management systems.
• Familiarity with basic medical terminology and its use when communicating with patients, practitioners, and clinic staff.
• Sound judgment, discretion, and initiative when performing routine patient services, clerical duties, and clinical support responsibilities.
• Clear and professional communication skills in person, by telephone, and in writing.

• 6 months to one year of experience in a health care administration setting performing patient support, clinical assistance, medical office, or related clinic support responsibilities.
• Experience scheduling appointments, checking in patients, coordinating patient flow, and maintaining patient records in a clinical setting.
• Experience working with confidential medical information and applying patient privacy requirements.
• Proficiency with email and standard Microsoft Office applications, including Word and Excel.

At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

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All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.