Program Coordinator, Veterans Success Student Resource Center (VSSRC)

United States·Sacramentomid

Project & Program ManagementProgram Coordinator

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Requirements Summary

The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.

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Project & Program ManagementProgram Coordinator

Priority Application Date (Posting will remain open until filled): Thursday, September 17, 2026 @ 11:55pm PT

Under the general direction of the Director of Veterans Success Student Resource Center, the incumbent is responsible for helping to coordinate and carry out programs along with fiscal operations, and general student services support within the Veterans Success Student Resource Center (VSSRC).

In conjunction with the Director, the VSSRC Program Coordinator will perform a variety of complex and/or sensitive professional student service work related to student learning and development that align with the mission of Student Affairs. Assignments typically require the application of both knowledge and judgment in using the principles, techniques, standards, practices and professional skills characteristic of a particular student service program or activity. This generally requires planning, both interviewing and counseling techniques, and a high degree of judgment to recommend solutions to problems and changes in program procedures, and/or acting as a spokesperson within the area of expertise.

This role requires use of sound independent judgment while dealing with complex student service problems. It demands the utilization of advanced interpersonal skills with both individuals and groups, to be flexible and versatile, to use tact and sensitivity and to apply effective analytical skills in assisting with the preparation of documentation, mandatory reporting, and program assessment.

The incumbent is responsible for providing general advising and counseling for VSSRC students, overseeing program staff, coordinating program student support, offering on and off campus resources, and leadership development. In addition, the incumbent will engage in organizing events and maintaining working relationships with stakeholders. The incumbent also encourages inter- and intra-campus collaborations to deploy and collaborate on initiatives with local military-affiliated community organizations.

What We Offer

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The Veterans Success Student Resource Center supports veterans, active-duty service members, National Guard and Reserve members, and military-connected students by providing VA education benefits guidance while connecting students to campus resources, career development, leadership opportunities, and community partnerships.

Our goal is simple: to ensure every military-connected student feels supported, connected, and empowered to achieve their educational and career goals.

For more information, please visit: https://www.csus.edu/student-affairs/centers-programs/veterans-success-center/

Pursuant to the Jeanne Clery Campus Safety Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery .

The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request by emailing the Clery Director at clery@csus.edu.

Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.

Requirements

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Knowledge and Abilities:

The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Experience:

Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education:

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Knowledge, Skills, and Abilities:

Higher education student services experience related to the assigned program area (e.g., advising, admissions, residential life, student programming or development).
Ability to work and collaborate with students, staff, and faculty from diverse racial, cultural, ethnic, and socioeconomic backgrounds.
Demonstrated ability to supervise and coordinate the work of student assistants and volunteers.
Ability to work independently and possess self-direction skills to be able to initiate plans, organize, prioritize, multi-task, and coordinate work in a fast-paced organization.
Strong interpersonal skills and the ability to provide direct programs and/or services to a diverse student population.
Excellent verbal and written communication skills and a demonstrated ability to communicate effectively in a diverse environment.
Ability to compile, prepare, write, and review reports.
Proficiency using standard office software packages (e.g., Microsoft Office Suite).
Familiarity working with school-based record/data systems/software (Ex: PeopleSoft/Enrollment Manager).
Ability to understand, interpret and apply complex rules, regulations, and procedures.
Ability to understand and analyze the nature of problems presented by constituents, present solutions, and project the consequences of alternative courses of action.
Ability to carry out complex assignments without detailed instructions.
Ability to travel as needed.
Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.

Conditions of Employment:

Satisfactory completion of the background check process.

At least two years of experience working with direct student services in a higher education setting.
Knowledge of Department of Veterans Affairs (VA) guidelines, regulations, and compliance issues.
Ability to communicate effectively with faculty, staff, and students regarding, but not limited to marketing, event planning, record keeping, and facility use on behalf of the Veterans Success Student Resource Center.
Knowledge of the unique needs, challenges, and resources that support veteran and military-connected students in higher education.

Documents Needed to Apply

Resume
Cover Letter

Failure to upload required documentation, may result in disqualification.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre park-like campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the "Farm-to-Fork Capital," is one of the most ethnically diverse and livable cities in the country, with a population of half of a million.

Sacramento State proudly serves as a Hispanic-Serving Institution (HSI), Asian American and Native American Pacific Islander-Serving Institution (AANAPISI), and Black-Serving Institution (BSI). The university enrolls around 31,000 students from the Greater Sacramento Region, throughout California, across the nation, and around the world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:

“As California's capital university, Sacramento State transforms lives by preparing all students to lead, serve, and succeed. We are committed to our designations as a Hispanic Serving Institution, an Asian American Native American Pacific Islander Serving Institution, and a Black Serving Institution, and to intentionally serving students reflective of these designations and all students who have been historically underserved in education.”

As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.

To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.

Sacramento State, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).

Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.

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