Registration Services Coordinator (Administrative Support Coordinator I)

Are you a service-oriented professional who enjoys helping students navigate complex enrollment processes? San Diego State University’s Office of the Registrar is seeking a Registration Services Coordinator to provide enrollment services and customer support to students, faculty, staff, admitted applicants, graduates, alumni, and members of the public.

Under the general direction of the Associate Registrar and Assistant Registrar for Campus Support, the Registration Services Coordinator explains procedures and regulations related to registration, grades, transcripts, academic records, and enrollment. The Coordinator assists students when standard registration processes do not address their individual circumstances, reviews and processes petitions, and helps resolve more challenging situations by identifying appropriate options and referring individuals to other campus offices when needed.

The Registration Services Coordinator also processes academic record updates, enrollment and degree verifications, transcript requests, testing results, program changes, and cross-enrollment transactions while protecting confidential student information under FERPA. By working with offices such as the Bursar’s Office, Financial Aid, the Library, and academic departments, this role helps maintain the accuracy and integrity of academic records and supports accessible, efficient enrollment services for the campus community.

• →Registration Services: Explain enrollment procedures and regulations, assist with registration exceptions, communicate course and conditional admission requirements, and remove registration holds when requirements are satisfied.
• →Petition Processing: Review and process petitions related to late schedule adjustments, cross-campus enrollment, major changes, withdrawals, credit/no credit requests, registration exceptions, visitor enrollment, and concurrent enrollment using established guidelines.
• →Problem Resolution: Analyze student enrollment issues, develop viable alternatives, resolve complaints and difficult situations, and refer students, faculty, staff, and members of the public to appropriate campus resources.
• →Academic Records: Process name, Social Security number, address, program, major, testing result, and leave of absence changes while maintaining the timeliness and accuracy of academic records.
• →Records Information: Provide enrollment and degree verification and issue transcripts while applying FERPA requirements and safeguarding confidential student information.
• →Campus Coordination: Work with the Bursar’s Office, Financial Aid, Library, academic departments, and other campus partners to address registration and enrollment issues and support cross-enrollment programs.
• →Service Improvement: Gather information, research operational problems, and assist with developing improved forms, procedures, and technology-supported services for students, faculty, and staff.

• Full-time, benefits eligible, permanent/probationary position.
• Position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• This position is eligible for telecommuting up to 2 days per week, following a training period during which on-site presence is required.

Enrollment Services comprises Undergraduate and Graduate Admissions, Office of the Registrar, Prospective Student Services, Out of State Recruitment and Strategic Partnerships, International Recruitment, Enrollment Services Communications, and Office of Financial Aid and Scholarships, and the Cal Coast Student Financial Center. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.

The primary function of the Office of the Registrar is to represent enrollment management programs and provide enrollment services to various constituents across the university in regards to the student academic record, academic class scheduling, and student advising tools. The Office of the Registrar provides service to the students through determination of eligibility for admission to the University, evaluation of academic records to determine the status of completion of degree requirements, assistance with course registration, and advising on the academic record in relation to transfer credit or CSU/SDSU policy.

The Office of the Registrar has three managers, two assistant directors, and 34 staff of varying classifications across four distinct units.

For more information regarding Enrollment Services, click here.

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

• Thorough understanding of the 1974 Family Educational Rights to Privacy Act (FERPA) in terms of releasing information on students.
• Working knowledge of CSU residency rules and regulations.
• Working knowledge of USCIS immigration classifications and immigrant visas.
• Demonstrated ability to guide students through enrollment processes and provide comprehensive support to students, faculty, staff, alumni, and the broader campus community.
• Experience working in an enrollment services division or Registrar’s office is preferred.
• Experience in a university setting working with diverse student populations is preferred.
• At least 2 years of clerical, administrative support experience in customer service is preferred.

At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

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All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.