Student Success & Services Coordinatior

Reporting to the Director of Resources and Operations and receiving work lead direction from the Associate Dean, the Student Success and Services Coordinator provides advanced, cross-functional program administration, specialized academic advising, and student support for applicants and enrolled students in the College of Information, Data and Society. The incumbent leads college-wide outreach, recruitment, engagement, and retention initiatives; manages student-facing digital resources; and analyzes student outcomes to inform service improvements. Serving as a primary liaison among College leadership, program directors, and university partners, the position exercises independent judgment to resolve complex student cases and advance student completion and graduate success.

• →Provide specialized academic advising, enrollment support, and eligibility guidance for applicants and enrolled students across college programs.
• →Identify at-risk students and coordinate targeted retention interventions that support academic progress and on-time graduation.
• →Investigate, prioritize, and resolve complex or non-precedented student concerns; research options and recommend appropriate academic actions, petitions, and adjustments.
• →Serve as a primary liaison with College leadership, department chairs and program directors, Graduate Admissions and Program Evaluation, and the Registrar's Office to resolve academic issues.
• →Design, manage, and deliver student outreach and engagement activities, including open houses, webinars, workshops, poster sessions, and focus groups.
• →Develop and manage student communication campaigns and outreach initiatives that advance recruitment, engagement, and retention goals.
• →Maintain digital advising hubs, help desks, and student resources through Canvas and web platforms.
• →Collect, analyze, and interpret student retention, persistence, time-to-degree, and survey data to support strategic goals and continuous improvement.
• →Collaborate on survey design, administer student and alumni surveys, and present findings to faculty and leadership for program improvement and accreditation reviews.
• →Recommend and implement administrative policy and operational improvements based on data findings and student service needs.

• Advanced knowledge of student development theories, academic advising practices, and service approaches for diverse graduate and undergraduate student populations.
• Ability to provide culturally responsive, professional, and respectful service in online and in-person settings.
• Ability to investigate complex student and administrative issues, exercise independent judgment, and develop solutions when direct precedent does not exist.
• Skill in researching, compiling, analyzing, and interpreting qualitative and quantitative student data and presenting clear reports and actionable recommendations.
• Ability to identify student needs, assess risks to academic progress, and coordinate effective outreach, intervention, and referral strategies.
• Skill in planning, coordinating, and delivering large-scale student outreach events, webinars, open houses, and communication campaigns.
• Technical proficiency with instructional, collaboration, data, and web platforms, including Canvas, Zoom, Drupal/WordPress, PeopleSoft, Qualtrics, Google Apps, and Microsoft Office.
• Ability to establish and maintain collaborative, effective working relationships with students, faculty, university administrators, and external partners.

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper-division or graduate coursework in counseling techniques, interviewing, and conflict resolution where job-related.
• Three years of progressively responsible professional student services work experience.
• A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.

• Three or more years of professional experience in academic advising, student retention, or student outreach in a higher education setting
• Demonstrated experience developing student outreach campaigns, webinars, or open house events.

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: November 6, 2026 through November 22, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

People and Culture
jobs@sjsu.edu

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

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