System Analyst (Technology Support Specialist III)

San Diego State University is seeking a technically skilled and service-oriented System Analyst to support technology operations within the Office of Housing Administration (OHA). This role oversees customer support, software systems, technical services, and student technology staff to ensure reliable technology services for residential students and employees.

• →Customer Support 
• →Oversee Help Desk and RezCon operations, including scheduling, recruitment, training, and onboarding of student staff.
• →Troubleshoot network and technology issues, manage ServiceNow and StarRez cases, and support staff and residential technology needs.
• →Provide lead work direction to technology support staff and coordinate equipment, printing services, and special technology projects.
• →Software Support 
• →Manage integrations, updates, and support for StarRez, TMA, CBORD, RezLife, TCP, Humanity, Notifi, and other OHA applications.
• →Support device and system management using Jamf, Intune, Active Directory, Azure, Remote Desktop, and related platforms.
• →Provide technical support for system configurations, upgrades, software solutions, and operational projects.
• →Technical Support Services 
• →Manage and troubleshoot audiovisual equipment, networking components, VLANs, and other technology infrastructure.
• →Evaluate technology needs and recommend hardware, software, and process improvements to support OHA operations.
• →Collaborate with campus IT partners on system integrations and technology solutions that support OHA, HFS, and REO.

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. 
• This position is designated as exempt under FLSA and is not eligible for overtime compensation. 
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.  
• This position is eligible for telecommuting up to 1 days per week, following a training period during which on-site presence is required.

The Office of Housing Administration (OHA) is a self-funded operation responsible for planning, providing, and administering housing operations, services, and facilities with over 100 employees and more than 150 student assistants. With an annual operating budget exceeding $159 million, OHA provides housing for over 9,000 students, live-in professional staff, and faculty across 25 residential buildings totaling more than 2 million square feet of residential facilities. OHA also operates SDSU-IV housing at the Imperial Valley campus. OHA manages the operation of residence halls, apartments, and conference and event spaces. In partnership with the Residential Education Office (REO), OHA supports the educational mission of the university while providing the business operations for all housing-related functions, ensuring a high-quality environment that enhances the student educational experience.

For more information regarding the Office of Housing Administration, click here.

Equivalent to a bachelor’s degree in a related field and four years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

• Knowledge of network basics such as different protocols, VPNs, VLANs, Firewalls.
• Knowledge of multiple operating systems including Mac OS, iOS, Windows 11, Microsoft Admin and Endpoint management tools for Mac (Jamf) and Windows (Intune).
•  Knowledge of Automation tools, APIs, scripting, ITSM and ticketing and cloud infrastructure.
•  Directory Service such as Active Directory, Entra ID and access controls.
• Proficient understanding of windows server operating system and virtualizations.
• Knowledge of systems integration principles, including data exchange, interoperability, and system architecture.
• Knowledge of application programming interfaces (APIs), including REST and SOAP web services.
• Knowledge of data formats and exchange standards such as JSON, XML, and CSV.
• Knowledge of authentication and security protocols, including OAuth, SAML, Single Sign-On (SSO), and API keys.
• Knowledge of database concepts, SQL, data mapping, and data validation.

At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

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Valid California Driver’s License or the ability to obtain one within 30 days of hire.

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.