Information Technology Analyst 1 (40 Hour) (Hybrid)

Introduction

\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\nThe State of Connecticut,�Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) Agency Success team, is seeking to hire an Information Technology Analyst 1�in service to the Connecticut State Library (CSL).\r\n\r\n\r\n\r\n\r\n\r\nWHAT WE CAN OFFER YOU\r\n\r\n\r\n Visit our new State Employee Benefits Overview page!\r\n Professional growth and development opportunities\r\n A healthy work/life balance to all employees\r\n\r\nTHE ROLE\r\n\r\n\r\nThe Information Technology Analyst 1 will primarily be responsible for supporting, maintaining, and enhancing the Connecticut State Library's digital platforms and business applications, including websites, content management systems, online forms, and web-based business applications.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\nPOSITION HIGHLIGHTS\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n Monday - Friday\r\n Full-time (40 hours per week)\r\n First shift (hours could vary)\r\n Location: Hartford, CT\r\n This hybrid position is eligible to apply for telework in accordance with the Telework Policy.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n

Selection Plan

FOR ASSISTANCE IN APPLYING:�\r\nCheck out our�Applicant Tips on How to Apply! Need more resources?� Visit our�Applicant Toolkit�for additional support throughout the recruitment process.�\r\nBEFORE YOU APPLY:�\r\n\r\n Meet Minimum Qualifications:�Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. �\r\n Educational Credits:�List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.�\r\n Resume Policy:�Per�Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.�\r\n Preferred Shift/Location:�Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.�\r\n Timely Submission:�All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing�DAS.SHRM@ct.gov (Opens in a New Window).�\r\n Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.�\r\n Note: The�only way�to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.\r\n\r\nAFTER YOU APPLY:�\r\n\r\n Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your�Personal Status Board�regularly.\r\n For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”\r\n Referral Questions:�This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).� �\r\n Prepare For An Interview:�Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful�Interview Preparation Guide�to make the best impression!�\r\n Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.��\r\n The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.��\r\n Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at�www.ct.gov/ethics.\r\n This employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.\r\n\r\nQUESTIONS? WE’RE HERE TO HELP:�\r\nDue to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Frank DeCusati at frank.decusati@ct.gov (Opens in a New Window).\r\nJoin the State of Connecticut and take your next career step with confidence!\r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.\r\n

EXAMPLES OF DUTIES

\r\n Supports and maintains public-facing content management systems (CMS) and digital service applications;\r\n Administers, configures, and troubleshoots web applications, PHP-based systems, and business applications;\r\n Plans, tests, and implements application upgrades, patches, enhancements, and new releases;\r\n Partners with business users, vendors, and technical teams to identify requirements, resolve issues, and improve application performance;\r\n Develops, maintains, and supports online forms, workflows, and digital business processes;\r\n Manages application security, user accounts, roles, permissions, and system configurations;\r\n Supports website content publishing, information architecture, accessibility compliance, and user experience improvements;\r\n Monitors and maintains integrations between websites, forms, databases, and third-party systems;\r\n Develops and maintains documentation, technical procedures, and user guides;\r\n Assists with application recovery, backup validation, and business continuity activities;\r\n Develops and supports SharePoint, Power Automate, and workflow automation solutions to improve operational efficiency;\r\n Coordinates application-related projects and collaborates with vendors, stakeholders, and technical teams to support digital initiatives;\r\n \r\n Performs related duties as required.\r\n\r\n\r\n\r\n\r\n\r\n\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n Considerable knowledge of\r\n \r\n data control functions;�\r\n IT equipment and diagnostic tools;�\r\n \r\n \r\n Knowledge of\r\n \r\n principles and techniques of computer programming;�\r\n programming languages;�\r\n principles of information systems;�\r\n principles and concepts of network environments;�\r\n computer operating systems;�\r\n fundamental principles and theories of business and planning functions;�\r\n principles and techniques of systems analysis, design and development;�\r\n capabilities of computer equipment and technology;�\r\n \r\n \r\n Considerable\r\n \r\n technical problem solving skills;�\r\n logic and analytical skills;�\r\n \r\n \r\n Skills\r\n \r\n interpersonal skills;�\r\n oral and written communication skills;�\r\n \r\n \r\n Considerable ability to install and maintain microcomputer hardware, software and network components;�\r\n Ability to\r\n \r\n prepare and maintain records, logs, reports, documentation, and manuals;�\r\n write, test and debug computer programs;�\r\n use programming development tools;�\r\n identify, analyze and resolve simple business and technical problems.\r\n \r\n \r\n\r\n

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been performing basic technical support work in such areas as:�\r\n\r\n\r\n help desk functions;�\r\n installing and maintaining basic computer hardware and software;�\r\n data communications, microcomputer support, production control or programming;�\r\n performing any closely related basic technical support function.\r\n\r\n\r\nNOTE: For state employees basic technical support work is interpreted at the level of an Information Technology Technician.\r\n

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

\r\n\r\n\r\n College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.\r\n A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience.\r\n For state employees two (2) years as an Information Technology Technician may be substituted for the General and Special Experience.\r\n Successful completion of an Information Technology Analyst Trainee program approved by the Department of Administrative Services may be substituted for the General and Special Experience.\r\n\r\n\r\n\r\n

PREFERRED QUALIFICATIONS

\r\n Experience administering website content management systems (CMS), web applications, and accessibility standards (WCAG/Section 508)\r\n Experience developing database-driven web applications using PHP, HTML and content management platforms\r\n Experience managing application security, user provisioning, and role-based access controls\r\n Experience with online forms and Microsoft 365 collaboration tools\r\n Experience with supporting website content publishing, accessibility compliance, and user experience improvements\r\n\r\n

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER\r\nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.\r\n

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.\r\n