Special Investigator (General)

Introduction

\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\nThe State of Connecticut, Department of Consumer Protection (DCP), Investigations Division, is recruiting for multiple vacancies for�Special Investigator (General)�in the areas of Home Improvement, Human Trafficking, Homemaker and Companion Agencies.�\r\n\r\n\r\n\r\nThe Investigations Division investigates alleged violations of the Connecticut Unfair Trade Practices Act (CUTPA). The Division covers a broad spectrum of oversight, including in the fields of Home Improvement and New Home Construction Homemaker Companion agencies, and Charity Fraud, which can cause significant financial harm to consumers.\r\n\r\n\r\n\r\n\r\nWHAT WE OFFER\r\n\r\n\r\n\r\n Visit our new State Employee Benefits Overview page!\r\n Professional growth and development opportunities.\r\n A healthy work/life balance to all employees.\r\n\r\n\r\n POSITION HIGHLIGHTS\r\n \r\n \r\n Full time, 40 hours per week\r\n Monday through Friday, may include occasional weekend hours\r\n First shift\r\n Located at 450 Columbus Blvd in Hartford, CT�\r\n This hybrid position is eligible to apply for telework, in accordance with the Telework Policy.�\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n THE ROLE\r\n \r\n \r\n \r\n \r\n \r\n In this role, the Investigator will be responsible for conducting timely, unbiased, and thorough investigations into allegations of consumer fraud, including, but not limited to, Unfair Trade Practices, Homemaker Companion Agencies, and Home Improvement. The Investigator will conduct interviews, retrieve records or evidence, conduct research, and prepare comprehensive reports of investigations.\r\n \r\n WHO WE ARE\r\n The Department of Consumer Protection’s (DCP) mission is to ensure a fair and equitable marketplace, and safe products and services for consumers in the industries we license, regulate, and enforce. The Department has several divisions and operational groups, each with its area of expertise including Education and Outreach, Communications, Legislative and Policy, Legal, Drug Control, Foods and Standards, License Services, Investigations, Gaming, Liquor Control, Occupational & Professional Licensing and Operations.\r\n \r\n \r\n \r\n Watch the video below to see what it's like to be a State of CT employee!\r\n \r\n \r\n \r\n \r\n \r\n \r\n \t\t\t\t\t\t\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n

Selection Plan

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process.��\r\n\r\n\r\nBEFORE YOU APPLY:�\r\n\r\n Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. �\r\n Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date on the job posting.\r\n Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.�\r\n Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.�\r\n Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. �Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.�\r\n Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.\r\n Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.\r\n\r\n\r\n AFTER YOU APPLY:�\r\n \r\n \r\n Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”�\r\n Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).��\r\n Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!�\r\n Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.��\r\n The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.��\r\n Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.\r\n This employer may participate in E-Verify and will provide the federal government with your form I-9 information to confirm work authorization.\r\n \r\n \r\n QUESTIONS? WE’RE HERE TO HELP:�\r\n Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Jasmyn Raymond at Jasmyn.Raymond@ct.gov.�\r\n \r\n Join the State of Connecticut and take your next career step with confidence!\r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency or quasi-public entity this class is accountable for independently performing a full range of tasks in conducting investigations related to alleged violations of state laws and regulations or sudden and unexplained deaths.\r\n

EXAMPLES OF DUTIES

\r\n\r\n\r\n Conducts investigations related to assigned complaints, alleged violations of state laws and regulations or sudden and/or unexplained deaths;\r\n Interviews witnesses, complainants, medical and hospital personnel and others to obtain information;\r\n Secures evidence in form of statements, documents, records and exhibits which may be used in administrative hearings and/or court proceedings;\r\n Researches, collects and evaluates data; compiles information;\r\n Writes reports and recommends appropriate corrective action; answers public inquiries;\r\n May prepare affidavits and applications for arrest warrants;\r\n May prepare search and seizure warrants;\r\n May issue citations;\r\n May testify at hearings and in court;\r\n May conduct surveillance;\r\n May secure samples for testing;\r\n May conduct legal research;\r\n Performs related duties as required.\r\n\r\nDEPARTMENT OF LABOR:\r\n\r\n Inspects, investigates and licenses private employment agencies.\r\n\r\nDEPARTMENT OF PUBLIC HEALTH:\r\n\r\n Confers with consultants for professional opinion on standard of care; examines, analyzes and evaluates complex medical records.\r\n\r\n\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n\r\n Knowledge of investigatory methods and techniques;\r\n \r\n relevant state laws and regulations;\r\n relevant professional terminology;\r\n \r\n \r\n Skills\r\n \r\n interpersonal skills;\r\n oral and written communication skills;\r\n interviewing skills;\r\n \r\n \r\n Ability to utilize computer software.\r\n\r\n\r\n

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Five (5) years of investigatory experience in health care, insurance claims, law enforcement or a regulatory field.\r\n

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

\r\n College training in\r\n consumer protection, health care, law enforcement or a closely related field\r\n may be substituted for the General Experience on the basis of fifteen (15)\r\n semester hours equalling one-half (1/2) year of experience to a maximum of four\r\n (4) years for a Bachelor's degree.\r\n A Master's degree in a\r\n closely related field may be substituted for one (1) additional year of the\r\n General Experience.\r\n Successful completion of\r\n a Connecticut Careers Trainee program approved by the Department of\r\n Administrative Services may be substituted for the General Experience.\r\n \r\n\r\n

PREFERRED QUALIFICATIONS

\r\n\r\n Experience handling regulatory investigations.\r\n Experience analyzing contracts and financial records.\r\n Experience serving as a witness at legal hearings.\r\n Experience writing investigation reports, inspection reports, or affidavits of arrest.\r\n Experience using mobile inspection software.\r\n\r\n\r\n

SPECIAL REQUIREMENTS

\r\n Incumbents in this class may be required to be a Notary Public.\r\n Incumbents in this class may be required to travel.\r\n Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.\r\n\r\n

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER\r\nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.\r\n

ACKNOWLEDGEMENT

As defined by Sec. 5-196\r\nof the Connecticut General Statutes, a job class is a position or group of\r\npositions that share general characteristics and are categorized under a single\r\ntitle for administrative purposes.� As\r\nsuch, a job class is not meant to be all-inclusive of every task and/or responsibility.\r\n