Mobility Technical Operations and Continuous Improvement General Manager

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers.  CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

The Technical Operations and Continuous Improvement Manager provides multi-site leadership for engineering sustainment, technology deployment, and operational improvement across CTDI’s Mobility facilities. This role owns the roadmap for maintaining and improving existing technical capabilities while leading the disciplined introduction of new equipment, systems, and processes into facility operations. The manager partners closely with branch managers, engineering, operations, IT, quality, and other cross-functional teams to translate business needs into practical, scalable solutions. 

Success requires a leader who can operate credibly at the intersection of technology and operations: someone who understands how CTDI's technology supports production, can guide structured troubleshooting and problem resolution, and can convert opportunities into prioritized roadmaps with clear ownership, milestones, and measurable results. An engineering degree is not required; strong technical fluency, operational judgment, and execution discipline are essential. 

• → Engineering sustainment roadmap execution, milestone adherence, and reduction of operational risk.
• →Equipment and process uptime, reduction in recurring failures, and speed and quality of issue resolution.
• →On-time, on-budget technology deployments that achieve readiness, adoption, and performance targets.
• →Validated savings, productivity gains, quality improvement, throughput improvement, and other benefits from the CI roadmap.
• →Sustainment of implemented improvements and successful replication across facilities.
• →Engagement, development, accountability, and effectiveness of the multi-site team. 

•  Bachelor's degree in engineering, operations, business, supply chain, information technology, or a related field, or equivalent relevant experience.
• Progressive leadership experience in technical operations, engineering support, manufacturing, repair, distribution, logistics, or another complex operating environment.
• Demonstrated experience leading managers or cross-functional teams across multiple sites or remote locations.
• Strong technical aptitude and working knowledge of operational technology, equipment, systems, troubleshooting, and structured root-cause analysis.
• Demonstrated ability to build and execute roadmaps, manage multiple priorities, and deliver projects through cross-functional teams.
• Experience identifying improvement opportunities, establishing baselines and targets, and measuring operational and financial impact.
• Strong communication, organization, influence, and stakeholder-management skills, including the ability to work effectively with frontline teams, technical specialists, branch leaders, and senior management.
• Ability and willingness to travel on a fair-to-moderate basis based on facility, project, and business needs.

• Experience within CTDI operations or demonstrated knowledge of CTDI technologies, systems, equipment, and troubleshooting practices.
• Experience implementing automation, test systems, production technology, material-handling solutions, or software-enabled operational tools.
• Working knowledge of Lean, Six Sigma, Kaizen, value-stream mapping, A3 problem solving, DMAIC, or similar continuous improvement methods; certification is a plus.
• Experience developing business cases, managing capital or operating budgets, and validating project benefits.
• Experience supporting customer-driven operations with demanding service-level, quality, and delivery requirements.

•  Enterprise mindset — balances local facility needs with scalable, network-wide solutions.
• Operational and technical judgment — connects system performance to safety, quality, delivery, cost, and customer outcomes.
• Execution discipline — turns strategies and roadmaps into owned actions, milestones, and sustained results.
• Structured problem solving — separates symptoms from root causes and uses data to guide decisions.
• Influence and partnership — builds credibility with branch managers, engineers, operators, and senior leaders.
• Remote leadership — creates clarity, engagement, accountability, and team connection across locations.
• Change leadership — prepares teams for new technology and ensures adoption beyond initial launch.

•  The role operates in office, warehouse, repair, production, and technical environments and may require time on facility floors. Travel between CTDI locations and occasional vendor or customer sites is expected. Travel frequency will vary based on deployment schedules, operational priorities, and business needs.

•  CTDI is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics and in accordance with applicable federal, state, and local law. Reasonable accommodations are available for qualified individuals with disabilities.