Production Manager

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers.  CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Production Manager oversees and coordinates the activities of production workers, ensuring the achievement of production targets, adherence to quality standards, and driving P&L results. This position manages the production operations within designated areas or shifts.

• →Manages a team that is responsible for operating production machinery, assembling items, performing quality control, or packaging goods for shipment.
• →Oversee departmental daily P&L forecasting and analysis, as well as labor planning and scheduling.
• →Monitor operational performance levels and regularly interface with our customers.
• →Lead and motivate warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture.
• →Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
• →Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• →Ensuring adequate inventory levels to meet demand and appropriate staffing levels within the department.
• →Communicates with various levels of Corporate management and customers to ensure that customer expectations are met, and issues are resolved.
• →Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• →Provide the next level of support for escalated issues during work shifts.
• →Collaborates with other functional groups to ensure that organizational goals regarding safety, efficiency, quality, and profitability are met.
• →Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
• →All other duties assigned, based on the business the warehouse supports

• 2+ years of leadership experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment), including experience working with P&L/budgets.
• Proficient in managing a demanding workload, prioritizing tasks and consistently meeting deadlines.
• Strong leadership and interpersonal skills, with the ability to effectively communicate, motivate, and influence individuals at all levels of the organization.
• Proficiency in MS Office, report preparation and data analysis.
• Effective problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement.
• Ability to strategically analyze complex situations and formulate a well-considered plan.
• General knowledge of OSHA Standards.

• Experience working with UKG and Kronos.
• Experience in supervising temporary staff.
• Advanced capability in communication style-flexing.

• Bachelor’s degree preferred in a related field or equivalent hands-on experience.

• Warehouse environment

• United States (Required)
• Must be 18 years of age

Apply today to join our dynamic team!  CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years.  Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.  

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting Workforceoperations@CTDI.com.

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