Senior AI Support Engineer

Job Summary:

Does building intelligent AI agents excite you? Are you passionate about helping others transform business processes through AI-powered automation? Do you enjoy solving complex technical challenges, integrating systems, and developing innovative solutions that create measurable impact? Are you someone who can balance technical expertise with exceptional customer service and collaboration? If so, the AI Support Engineer role may be the perfect fit for you!

Our work helps faculty, staff, students, researchers, and administrative teams achieve better outcomes through the responsible use of AI technologies. As part of the AI and Research Computing team, you will play a critical role in designing, developing, supporting, and optimizing AI agents, workflows, and integrations that enhance productivity, improve service delivery, and accelerate innovation across the University.

Ongoing AI Agent & Automation Support Includes:

• Designing, configuring, and supporting AI agents using approved enterprise AI platforms.

• Assisting departments with identifying use cases and translating business requirements into agent-based solutions.

• Providing front-line and advanced support for AI agents, automations, and integrations.

• Monitoring agent performance, troubleshooting issues, and optimizing solutions for reliability and effectiveness.

• Supporting users with onboarding, adoption, best practices, and agent lifecycle management.

Additional Responsibilities Include:

• Developing and maintaining AI agents, copilots, and conversational experiences using enterprise AI platforms.

• Building and supporting integrations between AI platforms and campus systems, applications, databases, and knowledge repositories.

• Designing and maintaining workflows that leverage AI to automate business processes and improve operational efficiency.

• Troubleshooting technical issues related to AI agents, APIs, integrations, authentication, data access, and workflow execution.

• Developing and maintaining standard operating procedures, knowledge base articles, technical documentation, and implementation guides.

• Evaluating new AI capabilities, platforms, and development frameworks to provide recommendations on future enhancements.

• Supporting AI platform administration, permissions, access controls, and agent deployment processes.

• Assisting with AI governance and exception review processes to ensure solutions align with institutional standards and policies.

• Partnering with Information Security, Compliance, Legal, and Privacy teams to assess risks associated with AI agents, automations, and integrations.

• Collaborating with business stakeholders to gather requirements, prioritize enhancements, and deliver scalable AI solutions.

• Participating in vendor engagements and platform roadmap discussions related to AI agent technologies.

• Delivering training, workshops, office hours, and user enablement activities that increase AI literacy and successful adoption.

• Helping evaluate the security, compliance, operational, and data governance impacts of AI-powered solutions.

• Identifying opportunities to automate support processes and improve user experiences through AI agents and workflow automation.

What Success Looks Like:

• AI agents and automations are reliable, secure, scalable, and aligned with institutional policies.

• Faculty, staff, students, and researchers successfully leverage AI agents to improve productivity and service delivery.

• Agent implementations solve meaningful business challenges and demonstrate measurable value.

• Integrations between AI platforms and enterprise systems are maintained and operate efficiently.

• AI solutions are documented, supportable, and continuously improved.

• The University maintains a robust portfolio of AI-enabled services that advance innovation while managing risk responsibly.

Work Location:

Hybrid – This position is eligible for a hybrid work environment. AMC ISS strives for a high-flex work environment, meaning although this role may predominately be executed effectively with a remote schedule, there may be instances where in-person meetings and/or activities are needed. There is no minimum or prescribed in-person requirement. The work schedule will be based around core working hours in Colorado Mountain Time.

Why Join Us:

Information Strategy and Services (ISS) partners across the campus to deliver information technology services that empower teaching, learning, research, and patient care. ISS is organized into four core functions: Technology & Infrastructure, Security & Compliance, Information & Data Enablement and Business Services. Together, we connect service and technology.

Our work is guided by six shared principles that connect our teams and shape how we serve our customers:

• Curiosity- Explore beyond one’s own experience and environment.

• Compassion- Demonstrates empathy, understanding, and respect for all people.

• Collaboration- Partner well beyond our space and build partnerships to achieve organizational results.

• Commitment- Dedication and engagement one has to their job, team, organization and university.

• Competence- Know our craft and be committed to continuous improvement and learning.

• Confidence- Be empowered and assured to represent our customers and their needs.

Active investment in our culture and our people is foundational in developing and delivering service excellence. ​To cultivate a people centric workplace, we do the following:

• Growth & Development: Our Workforce Development Program builds critical skills and supports career advancement.

• Empowered Managers: Leaders are trained in coaching and team effectiveness to drive success.

• Open Communication: Stay connected through monthly town halls and annual summits.

• Wellness Focus: We prioritize employee well-being with supportive wellness initiatives.

• Coaching Culture: Continuous learning and feedback are part of how we grow together.

• Flexible Work: We offer flexible arrangements whenever possible to support work-life balance.

Click here to find out more about ISS’s Culture 

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

SENIOR

Education:

• A bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.

Substitution: A combination of education and related technical/military/paraprofessional experience may be substituted for the bachelor’s degree on a year-for-year basis.

Experience:

• 2-4 years of professional-level experience designing, building, deploying AI agents and automated workflows that solve real business problems.

• Experience with python, REST APIs, JSON, OAuth, and SQL for application development, data integration, and automation.

• Experience integrating AI agents with enterprise systems using LLM APIs, tool/function calling, MCP, or similar agent connectivity frameworks.

PRINCIPAL

Education:

• A bachelor’s degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.

Substitution: A combination of education and related technical/military/paraprofessional experience may be substituted for the bachelor’s degree on a year-for-year basis.

Experience:

• 3-5 years of professional-level experience designing, building, deploying AI agents and automated workflows that solve real business problems.

• Experience with python, REST APIs, JSON, OAuth, and SQL for application development, data integration, and automation.

• Experience integrating AI agents with enterprise systems using LLM APIs, tool/function calling, MCP, or similar agent connectivity frameworks.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Experience developing AI agents using Microsoft Copilot Studio, Azure AI, OpenAI, Gemini, Claude, or similar technologies.

• Experience with Power Automate, Logic Apps, Boomi, TeamDynamix, or similar workflow automation platforms.

• Experience developing integrations using REST APIs, JSON, OAuth, web services, connectors, and enterprise application platforms.

• Experience with Python, Git/GitHub, SQL, AI development frameworks, and cloud-based development environments.

• Experience working in higher education, healthcare, research, or other regulated environments.

   

Conditions of Employment:

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Knowledge, Skills and Abilities:

• Knowledge of enterprise AI platforms, agent development environments, generative AI, large language models (LLMs), retrieval-augmented generation (RAG), prompt engineering, and Model Context Protocol (MCP).

• Knowledge of Microsoft 365, cloud technologies, identity management, software development lifecycle principles, and enterprise application architecture.

• Skill in AI agent development, workflow automation, solution design, and business process optimization.

• Skill in developing integrations using REST APIs, JSON, HTTP, OAuth, enterprise connectors, web services, and related technologies.

• Skill in Python development, API consumption, technical troubleshooting, debugging, root cause analysis, and performance optimization.

• Skill in designing, deploying, and supporting AI-enabled solutions that meet business, operational, and technical requirements.

• Skill in developing technical documentation, knowledge resources, implementation guides, and training materials.

• Strong communication, customer service, collaboration, stakeholder engagement, and relationship management skills.

• Ability to translate business requirements into scalable AI-enabled solutions and workflows.

• Ability to independently manage competing priorities, solve complex technical problems, and identify opportunities for automation and innovation.

• Ability to evaluate security, privacy, compliance, and data governance considerations when designing and implementing AI solutions.

• Demonstrated commitment to innovation, continuous learning, accountability, collaboration, critical thinking, technical curiosity, and service excellence.

How to Apply:

We value the thoughts you put into a Cover Letter and would like to see your

Resume, and List of References. For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: ISS Human Resources iss-humanresources@cuanschutz.edu

Screening of Applications Begins:

Applications will be accepted until finalists are identified, but preference will be given to complete applications received by September 25, 2026. Those who do not apply by this date may or may not be considered.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as

Senior: $120,000 - $140,000

Principal: $135,000 - $160,000

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu​.

Background Check Statement:

The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.