Customer Service Representative

Il-Crystal Lake-mid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Manage 60+ inbound and outbound customer calls daily, assisting with service needs, account questions, billing, scheduling, and problem resolution Listen to customer needs, troubleshoot concerns,

Requirements Summary

Genuinely enjoy helping people, providing great customer service,

Technical Tools

Customer Support SpecialistCustomer

Are you customer focused, organized, and someone who enjoys troubleshooting and helping people find solutions? Do you have experience working in a call center or fast paced customer service environment?

Join U.S. Water Culligan Group as a Customer Experience Associate and become part of one of the largest Culligan franchisees in North America. You will represent a brand recognized worldwide for quality, service, and innovation while supporting customers and helping create a great experience from the first call through resolution.

This is your opportunity to build your customer service and office skills with a respected industry leader that offers best in class products, a supportive team, competitive compensation, great benefits, and ongoing training and development to help you grow long term.

WHAT WE OFFER

As a Culligan Customer Service Representative, you’ll have the opportunity to watch both your career and earnings potential take off.

Why Choose Culligan?

Big company with a small-company feel
Hourly wage + lead fees
Commission and Monthly bonus opportunities
Full benefits package after the 1st of the month following 60 days of employment

Our Benefits Include:

401(k) plans with company match
Company-paid portion of Medical Insurance; Dental & Vision Insurance Available
Company-paid Life Insurance (optional buy-up available)
Flexible Spending Programs
Employee discounts
Employee Assistance Program
Referral program
Paid Time Off
Professional development assistance
Opportunities for advancement
Onboarding Program

Requirements

We Are Looking for Candidates Who:

Genuinely enjoy helping people, providing great customer service, and resolving concerns with patience and strong problem solving skills
Are comfortable handling a high volume of inbound calls and making outbound calls for customer follow up or collections
Can accurately handle scheduling, billing, customer information, and other administrative tasks
Communicate clearly and professionally, both verbally and in writing
Are comfortable with computers, including email, scheduling, data entry, Microsoft Word, Excel, and Outlook; CRM experience is a plus
Are organized, detail-oriented, and able to manage multiple tasks at once
Are dependable, self motivated, and able to work independently as well as part of a team
Are eager to learn, take direction, and continue developing their skills through training
Have 1+ years of customer service experience in a fast paced environment, preferably in a call center or office setting
Do not need a college degree
Ability to pass a background check and drug screening including marijuana

Schedule

8-hour shift
Monday–Friday schedule
In-person office setting

PRIMARY JOB RESPONSIBILITIES (A Day in the Life)

As a Customer Experience Associate, you will be a key point of contact for both our customers and internal teams, helping create a positive and seamless experience across the organization. You will:

Manage 60+ inbound and outbound customer calls daily, assisting with service needs, account questions, billing, scheduling, and problem resolution
Listen to customer needs, troubleshoot concerns, and provide solutions with patience, empathy, and professionalism
Own customer issues through resolution, ensuring clear communication and timely follow up
Coordinate service appointments, route deliveries, and installations across Service, Delivery, and Sales teams
Build customer relationships through proactive follow up, collections, and service related outreach
Identify opportunities to recommend additional products and services that meet customer needs
Maintain accurate customer records, account updates, and interaction notes
Collaborate across departments to ensure a smooth and consistent customer experience
Support billing, reporting, inventory, and other operational needs that keep the customer experience running smoothly
Participate in ongoing training and development to strengthen your customer service skills and support long term career growth

ABOUT US

U.S. Water Culligan Group is one of the largest Culligan franchisees in North America, serving families and businesses with industry-leading water conditioning equipment across 13 locations.

Culligan is a global leader in water quality solutions with:

89 years of innovation and product excellence
The Good Housekeeping Seal
Consumer Digest “Best Buy” ratings
The iconic “Hey Culligan Man!” recognition
Industry-leading training, service, and support

This is your opportunity to work in a respected trade, represent a trusted brand, develop valuable hands on technical skills, and build a stable, high earning career in a growing industry.

Your application goes directly to the local U.S. Water Culligan Group hiring team responsible for making the hiring decision.