Service Manager

Nv-Las Vegas-mid

OtherService Manager

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Quick Summary

Key Responsibilities

• Lead, coach, and hold accountable a team of Service Technicians and Installers • Build and manage the daily service schedule,

Requirements Summary

Have proven experience leading, coaching, or supervising a technical team Bring 8+ years of experience in plumbing, water treatment, HVAC,

Technical Tools

OtherService Manager

Are you a natural leader who'd rather build a team than just run one? Do you take pride in developing people, holding a high standard, and being the person a customer situation gets handed to when it matters?

We're looking for a Service Manager to lead one of our Field Service teams — someone who wants to coach technicians, own department performance, and build a career in leadership within a growing, respected trade.

REQUIREMENTS

We are looking for candidates who:

Have proven experience leading, coaching, or supervising a technical team
Bring 8+ years of experience in plumbing, water treatment, HVAC, or a related trade; or 10+ years of equivalent hands-on experience
Have strong working knowledge of water treatment systems, installation, and repair or equivalent hands-on experience in HVAC, electrical, appliance repair, or general plumbing fields
Hold a valid driver's license
Have (or are willing to obtain) a Restricted Appliance License, Master Plumber License, or WQA certification
Are comfortable with everyday computer tools and open to learning new systems
Have experience managing inventory — parts, equipment, and supply levels within budget
Have experience managing a department budget or P&L, including labor and repair costs
Are knowledgeable of DOT and OSHA safety regulations and comfortable enforcing compliance
Communicate well with both internal customers (employees and vendors) and external customers, building strong working relationships on both sides
Hold a valid driver's license
Are comfortable with everyday computer tools and open to learning new system

SCHEDULE

Full-time, core business hours Monday–Friday
Flexibility to adjust hours as department and customer needs require
On-call availability for escalated service issues
Occasional travel between locations within your assigned zone or hub

PRIMARY JOB RESPONSIBILITIES (A Day in the Life)

You will:

• Lead, coach, and hold accountable a team of Service Technicians and Installers

• Build and manage the daily service schedule, balancing technician skill and customer needs

• Set the standard for craftsmanship and customer experience on every job and step in personally when it counts

• Own your department's safety culture, training, and compliance

• Hire, onboard, and develop new technicians, creating a real path for their growth

• Manage your department's budget, inventory, and vendor relationships

• Partner with Sales, Customer Experience, and Warehouse to keep the customer experience seamless

ABOUT US

U.S. Water Culligan Group is one of the largest Culligan franchisees in North America, serving families and businesses with industry-leading water conditioning equipment across 17 locations spanning the Las Vegas, Chicago, Central Illinois, and DC-area markets.

Culligan is a global leader in water quality solutions with:

• 90 years of innovation and product excellence

• The Good Housekeeping Seal

• Consumer Digest “Best Buy” ratings

• The iconic “Hey Culligan Man!” recognition

• Industry-leading training, service, and support

This is your opportunity to lead a team in a respected trade, represent a trusted brand, and build a stable, high-earning leadership career in a growing industry.