AI & AUTOMATION BUSINESS PARTNER

• Partner with business units to identify AI and automation opportunities, translating them into concrete use cases with measurable business value

• Analyze, simplify, and optimize end-to-end business processes, identifying inefficiencies and automation potential before enabling them with AI or automation solutions

• Translate business needs into functional requirements and work with technical teams to support solution design and implementation

• Develop business cases, define KPIs and success criteria, and support prioritization based on business value, feasibility, and strategic relevance

• Facilitate workshops with business stakeholders and guide departments from ideation through implementation

• Drive the adoption of AI and automation through coaching, change management initiatives, and the development of a network of AI Champions

• University degree in Business Administration, Information Management or related discipline

• 5+ years of experience in process optimization, business transformation, consulting, or a similar environment

• Strong understanding of business processes, with the ability to systematically identify and implement improvement opportunities

• Proven experience facilitating workshops, managing stakeholders, and supporting organizational change initiatives

• Functional understanding of AI, automation, and Microsoft technologies such as Power Platform, Copilot, and Customer Service/Customer Engagement platforms

• Ability to develop business cases and assess the value of improvement and automation opportunities

• Analytical, business-oriented, and solution-driven mindset, with a passion for bridging the gap between business and technology

• Very good English skills for collaboration with teams and management in Switzerland

At Cembra, we actively leverage artificial intelligence to enhance how we work, collaborate, and innovate. We expect our employees to be open to using AI tools to improve efficiency and quality in their daily work.