customer Assistants/Till operators

MAIN PURPOSE To deliver exceptional customer service by ensuring on the floor stock availability, and effective service at the till points, thereby creating a positive, lasting impression as the customer leaves the store contributing to increased sales and minimizing losses. KEY OUTCOMES Processes till transactions effectively (Cross Selling & Service) Processes till transactions efficiently and effectively in line with till policies and procedures e.g. checks scanned price against SKU ticket and or product price, packs merchandise, process payment types Scans and packs efficiently at till points and check all payments for irregularities Informs customer when there is a problem regarding payment being rejected, in a polite and helpful manner Understand and promote the Loyalty card where applicable Understand and promote the different methods of payment or transactions Demonstrates customer service (Customer) Greet, smile and acknowledge customers Display a friendly and helpful attitude when interacting with customers Identify customer needs in order to provide optimal service Attend to customers quickly and effectively Takes responsibility for serving the customer and finding solutions to the customer’s queries Handle customer questions and queries effectively Deal with customer complaints, requests, and queries quickly and efficiently Approach all customers and offer assistance in the department. Applying selling skills (Cross Selling & Service) Meets customers’ needs and expectations by listening to and advising customers Offer alternatives if merchandise not available and or sizes not available Achievement of sales and unit targets Demonstrates product knowledge and standards (Knowledge) Implement gridding and rack alignment in accordance with store guide. Know what new lines and promotions have come into their department. Know what special events are happening in store Advise customers according to their lifestyle and segmentation and identify location of products in their department and where in the stockroom Able to measure customers correctly Complete the fitting room disc control register Adheres to shop keeping disciplines (Presentation) Ensures the store readiness for trade Maintain hygienic, safe and clean sales floor, till points, fitting rooms and back areas Ensures there are sufficient consumables throughout the day. Support the implementation of loss and control measures. Fitting rooms - Ensure all stock is returned to the shop floor on correct hangers, hung in the right way and sizes Minimize Shrinkage (Knowledge) Effective management of stock losses Ensure buddy systems are in place in your area Reporting acts of dishonesty related to shrinkage and fraud to your line manager Awareness & report suspicious individuals in your area to security or management Understands and apply all red flag processes and policies and procedures Ensure correct pricing of merchandise Identify and manage shrinkage hotspots in their departments Ensure strict controls in place at fitting room area Demonstrates personal leadership (Leadership) Demonstrates self-discipline with regards to attendance, dress code, hygiene and timekeeping Attends/is informed of the game plan/team meeting to know the days focus Requirements JOB REQUIREMENTS Minimum qualification is Diploma level from any recognized institution. EXPERIENCE REQUIRED Knowledge and experience in the Retail or Fast Moving Consumer Goods industry, specifically at the Till area, stockroom or receiving environment is advantageous.