Site Launch Coordinator/Event Coordinator

This is a temporary position with a 6-month contract. The Site Launch Coordinator oversees the coordination, planning and execution of the launch of service stations across sites in Expansion. This role is responsible for ensuring the launch readiness of all service stations, as well as organizing all cross-functional coordination and engagement with local stakeholders related to the site launch. The Site Launch Coordinator is vital in ensuring that all service stations are launched in the assigned timeline and in alignment to the standards set by the company. They are also key players in ensuring swift handover of service stations between Expansion and Hypercare Responsibilities Ensure launch of assigned service stations in accordance to set timelines and SOPs. ● Ensure the team maintains a First Pass Yield (FPY) of ≥95% for all service location launches ● Own the quality standards for all processes associated with the launch of a new service station Manage relationships with internal stakeholders in other departments and external stakeholders 1. Site Launch Support ● Assist in planning and coordinating new service station launches. ● Support team members by tracking tasks and progress. ● Help identify and report any issues that could delay the launch. 2. Site Readiness ● Check that all necessary equipment, inventory, and documents are ready before the launch. ● Help confirm that permits and licenses are processed. ● Conduct simple site inspections to ensure readiness. 3. Stakeholder Coordination ● Work with internal teams like Tech, Star Development, Hypercare, and Operations to ensure effective launch of new sites ● Assist in liaising with external stakeholders like landlords, community leaders, and security providers to ensure effective launch and proper handover of new sites. 4. Quality Assurance ● Maintain a rework rate of ≤5% on all site launches assigned to them ● Identify reasons for rework and make suggestions on corrective measures to improve quality ● Take part in periodic audits on site launches to ensure compliance with standards 5. Reporting and Communication: ● Provide regular updates to the Lead Site Launch Coordinator on Go-live progress ● Present data and insights on site launches during Expansion team meetings ● Ensure all information, contacts, assets and any documents are handed over to the respective department post launch day. Requirements Knowledege and Experience Diploma or bachelor’s degree in business, project management, or a related field. ● Basic knowledge of project coordination or administration. ● Good communication and teamwork skills. ● Willingness to travel frequently to remote locations. ● Ability to work under tight timelines and adapt quickly. Key Performance Indicators (KPIs): 1. Number of service stations launched vs assigned targets 2. Operational readiness score upon handover (90%) 3. Rework rate ≤5%