Client Experience Manager, Pharmacy Benefits Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

• Perform and support plan changes.

• Perform ID card facilitation.

• Complete any necessary reporting (scheduled, ad-hoc).

• Conduct inbound phone calls.

• Complete any assigned invoices.

• Perform any assigned group terminations.

• Complete documentation requests.

• Serve as a presence throughout the implementation process.

• Facilitate and participate in external-facing meetings.

• Perform overrides as needed.

• Oversee prior authorization and accessibility processes.

• Conduct inbound phone calls.

• Oversee resolution of claims issues.

• Perform manual eligibility adds and terminations.

• Service warranties as assigned.

• 5+ years of experience in a pharmacy, PBM (Pharmacy Benefit Management), and/or insurance setting.

• Ability to travel up to 25% of time within the continental United States.

• Certified Pharmacy Technician.

• Basic awareness of problem solving and decision-making skills.

• Previous experience with Salesforce.

• Bachelor’s degree.

• High school diploma or GED.

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.