Customer Service Representative

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, and doctors, hospitals, and other healthcare providers.  In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions. 

 As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty. 

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Your performance will be measured by: 

Our Leadership and Welcome Teams will help you succeed by providing: 

• New colleague orientation to learn about our company and your role. 

• Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported. 

• A supportive and inclusive culture that will allow for continuous learning and growth. 

• Ongoing coaching and mentoring support. 

• Equipment and resources needed to complete assigned work. 

• • 6+ months of customer service experience 

  • Basic computer skills 

  • Must work in Eastern Standard Time or Central Standard Time.

  • 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role 

  • 1+ years of claims, provider, dental, medical or other related healthcare experience 

  • Microsoft office experience preferred 

  • Adherence to workplace model and potential telework agreements.   

  • High-speed internet (100 Mbps download | 25 Mbps upload) access with a direct wired ethernet connection to modem/router. Hotspots, Satellite, Fixed Wireless, and WiFi are not permitted. 

  • Willingness to leverage technology and AI as key support tools. 

  • Willingness to work specific hours with flexibility.  

This position pays $18.50/hour. 

Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.

High School Diploma, GED, or equivalent experience. 

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.