Digital Product Implementation Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Serves as a Technical Digital Product Implementation Manager for Aetna Health Customizations supporting plan sponsors and Book of Business products.  Candidate will lead and oversee the deployment and integration of advanced digital technologies, including SSO, API, and content management systems. Role requires autonomously driving successful implementation while managing multiple deliveries and collaborating with several business partners. This position requires strong communication, project management, and technical skills combined with healthcare industry knowledge to implement digital enhancements that improve the member experience, create operational efficiency, and ensure compliance with industry regulations.

• →Independently lead the end-to-end implementation of digital technology solutions, including SSO and API integrations, in conjunction with internal and external partners.
• →Own all portions of project delivery, including; requirement gathering, project documentation, facilitation and collaboration efforts with all impacted parties, testing, release, and support.
• →Collaborate with business stakeholders to understand their needs, define project scope, and ensure alignment with organizational goals.
• →Communicate project progress, risks, and/or blockers, to progress project and show transparency in approach.
• →Provide technical guidance and expertise throughout the implementation process, troubleshoot issues, and ensure systems are integrated effectively and securely.

• Bachelor's degree
• 5+ years of experience in the healthcare industry
• 5+ years of experience managing projects from discovery, through implementation, to delivery and support.
• 5+ years of experience in technical delivery

• Ability to work collaboratively in a fast-paced, dynamic environment.
• Strong critical thinker who makes balanced, insightful decisions using solutions-based thinking in problem-solving, asking probing questions, and looking for underlying issues.
• Excellent leadership, communication, and problem-solving skills.
• Demonstrated relationship management skills; capacity to quickly build and maintain credible relationships at varying levels of the organization.
• Experience in agile product development.
• Strong negotiation, organizational, management, analytical, and people skills.

Bachelor's degree preferred/specialized training/relevant professional qualification.

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.