Field Service Technician – Spartanburg, SC

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

• Travel between assigned CVS Pharmacy locations to provide on-site technical support and maintenance.

• Deliver hands-on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems.

• Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements to ensure optimal system performance with minimal supervision.

• Install and integrate new technology in stores, including setup and configuration of POS terminals, peripherals, and network connectivity.

• Diagnose and resolve complex technical issues on-site, determining root causes and implementing effective solutions.

• Maintain accurate documentation of service calls, equipment installations, repairs, and maintenance activities.

• Collaborate with cross-functional IT teams (help desk, network engineers, and software developers) to escalate and resolve issues as needed.

• Provide exceptional customer service to store colleagues while troubleshooting and resolving equipment issues.

• Manage inventory of IT parts, tools, and supplies; ensure readiness by tracking stock and placing orders as needed.

• Participate in an on-call rotation and respond to urgent service needs as required.

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.