Medicare Education Specialist

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

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  Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan

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  Serve as internal resource in the clinic on insurance questions for providers and staff

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  Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)

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  Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage 

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  Manage the welcome visit and orientation process for new Oak Street Health patients

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  Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs

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  Support the clinic management team on operational activities as needed, including scheduling and billing

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  Provide exceptional customer service

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  Foster patient engagement through the design and execution of events, including center tours

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  Other duties as assigned

This role reports to the Sr Patient Relations Manager (or Practice Manager in some circumstances) and has significant opportunities for advancement.

We're looking for motivated, experienced Patient Relations Managers with:

Required Qualifications:

• Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.

• US work authorization

• Someone who embodies being 'Oaky'

Strongly Preferred Qualifications:

• Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics 

Preferred Qualifications:

• Experience with helping patients or customers understand their insurance coverage

• A passion for working with others to create an unmatched patient experiences

• A problem-solving orientation and a flexible and positive attitude

• Sales background preferred

• Experience with and a supportive attitude toward our patient population of older adults

• CRM experience a plus

• Bachelor degree preferred, or equivalent experience

• Experience helping patients navigate the health care system, especially related to Medicare and Managed Care

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.