Mgr,Production Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Primary Job Duties & Responsibilities
-Provide oversight and direction to a team in accordance with the organization's policies and procedures.
-Provide mentoring and coaching to junior colleagues, including sharing of experience and lessons learned to enhance/develop their capabilities, leading to the development of talent depth across the company
-Develop and implement strategic programs and projects that align with the company's healthcare business objectives
-Collaborate with leadership to define program goals, scope, and success metrics
-Lead cross-functional project teams and provide direction and support throughout the project lifecycle
-Identify areas for improvement in the demand planning process and implement solutions to increase accuracy and efficiency.
-Responsible for production of one or more high-volume, complex, national clients that require consistent monitoring, escalation and analysis to achieve production goals.
-Regularly provide updates to senior leadership on production for national clients, as well as on special topics related to prioritization and ensuring success.
-Research, track, monitor, and control membership levels and production levers for the assigned clients to meet and exceed our client commitments, goals, and expectations.
-Make data-driven decisions to drive continuous improvement and make adjustments as needed to optimize program outcomes
-Identify and mitigate risks and issues that may impact program success
-Collect and analyze membership trends, customer demand, and historical performance data to create accurate demand forecasts.
-Develop and help implement client goals and production plans for assigned clients, partnering with Client Success and GeoMode
-Work with the Operations team to monitor levers implemented for assigned clients to prioritize and maximize production as defined by Client Success and GeoMode.
-Consolidate complex analyses into simple, consumable content
-Monitor production performance KPIs of assigned clients, including SLAs

Required Experience

• 5 to 7 years of prior relevant experience
• 5 or more years of experience managing and handling national-level clients
• Advanced Excel skills, including skill with pivot tables, VLOOKUP
• Strong communication and collaboration abilities
• Detail-oriented and able to work efficiently under pressure
• Excellent problem-solving skills and the ability to make data-driven decisions
• Ability to deal with ambiguity and adapt to changing business conditions
• Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities
• Ability to travel

• Experience using Snowflake and/or PowerBI
• Experience/Training in Project Management
• Healthcare experience and background

• Post secondary /high school education or specialized training, i.e., technical/vocational programs
  
  
  

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.