Pharmacy Service Representative

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

• Provides courteous and helpful customer service to customers utilizing specialty mail-order pharmacy services by addressing basic customer inquiries, concerns, and issues in a timely and professional manner.
• Assists customers with entering new medication orders or refilling existing prescriptions through the specialty mail-order pharmacy.
• Reviews prescription details, such as medication name, dosage, and quantity, to ensure accuracy and compliance with the healthcare provider's instructions.
• Addresses basic customer inquiries about the status of their specialty medication order while providing estimated delivery times and assisting with tracking information or general shipment inquiries.
• Identifies and escalates complex customer concerns or issues to appropriate teams or supervisors for further assistance and resolution.
• Maintains accurate and organized records of customer interactions, inquiries, and actions taken.
• Develops a basic understanding of the specialty medications, healthcare products, and services offered by the mail-order pharmacy.
• Participates in training programs and ongoing learning initiatives to enhance customer service skills and product knowledge.
• Collaborates with team members, supervisors, and other stakeholders to ensure smooth operations and customer satisfaction within the specialty mail-order pharmacy customer service department.
• Assists colleagues and customers with English-to-Spanish translation for basic customer inquiries

• Bilingual (English-Spanish).
• 6+ months experience in a customer service role handling and resolving a high volume of complex customer needs over the phone.
• 6+ months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
• 6+ months computer keyboarding experience, skills and aptitude.

• Registered Pharmacy Technician
• Certified Pharmacy Technician (CPhT)
• Certified Customer Service Professional (CCSP) preferred.

• High school diploma or at least 1 year equivalent experience.

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.