Pharmacy Techician Team Ldr

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Health is everything. At CVS Health, we are committed to increasing patient access to care, lowering costs, and improving the quality of care. Every day, we’re helping people on their path to better health—from advising patients on their prescriptions to helping them manage their chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. If you are looking to advance your career as a Pharmacy Technician, the Technician Team Leader role provides the opportunity to lead others in an engaging, customer-facing, retail health care setting. In this role, you will serve as a role model, mentor, guide, and leader for the Tech team, while supporting the Pharmacy Manager in all aspects of pharmacy operations. In this role, you will have a mix of office and workflow hours in a busy retail pharmacy. You will work shoulder-to-shoulder with your Tech team in workflow across all workstations, modeling best-in-class customer service, and teaching by example. Through effective communication and coaching, you will guide your team to provide empathetic patient care while maintaining the highest operational standards. You will be responsible for building your team, including recruiting, interviewing, hiring, and onboarding new Techs, and conducting regular skills validations for the entire Tech team. In addition, you will partner with your Pharmacy Manager to provide consistent and intentional operational oversight, including scheduling outcomes, inventory outcomes, service outcomes, and patient care outcomes through effective goal setting, communication, and performance management. To prepare you for success in this role, you will enroll in a paid, 50-hour leadership training course, to be completed in 4-6 weeks. In addition, you will be enrolled in a 6-month ongoing development program to further build your leadership skills. The Tech Team Leader role will provide you with valuable training and experience that may lead to additional career growth within the store or field leadership, and potentially within the greater CVS Health Enterprise. All Pharmacy Technicians at CVS Health are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing, and certification requirements according to their State’s Board of Pharmacy guidelines. Pharmacy Technician duties will be restricted by the manager at first until the Pharmacy Technician completes all necessary requirements.

COVID-19 Vaccination Requirement
CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

• Must be at least 18 years of age
• 2+ years experience as a Pharmacy Technician
• High school diploma or General Equivalent Development (GED) required
• State-level licensure and national certification requirements vary by state
• Regular and reliable attendance
• Attention and Focus o Ability to concentrate on a task over a period of time without being distracted
• Customer Service Orientation o Actively look for ways to help people, and do so in a friendly manner o Notice and understand customers’ reactions, and respond appropriately
• Communication Skills o Use and understand verbal and written communication to interact with customers and colleagues o Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Mathematical Reasoning o Ability to use math to solve a problem, such as calculating day’s supply of a prescription
• Problem Resolution o Ability to judge when something is wrong or is likely to go wrong; recognizing there is a problem o Choosing the best course of action when faced with a complex situation with several available options
• Physical Demands: o Remaining upright on the feet, particularly for sustained periods of time o Moving about on foot to accomplish tasks, particularly for moving from one work area to another, including outside of the pharmacy area o Lifting, scanning, and bagging purchased items o Finger Dexterity: Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm o Reaching overhead; able to stretch or reach out with the body, arms, and/or legs to grasp items o Extending hand(s) and arm(s) multiple directions to place, move, or lift items o Precision control: able to adjust machines to exact positions o Stooping to a considerable degree and requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist o Visual Acuity: Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts o Able to orally communicate information and instructions to colleagues and customers o Occasional lifting of up to 20 lbs.; exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects

• Bachelor’s degree or equivalent
• Availability to work 30 hours or greater per week and flexible schedules
• Prior experience in an Advanced Pharmacy Technician or Pharmacy Lead Technician at CVS or equivalent
• Management experience in retail, food service/restaurant, or customer service marketplace
• National Certification considered a plus

High School diploma or equivalent preferred but not required.

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.