Senior Manager, Model of Care Administration

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Senior Manager, Model of Care Administration is responsible for leading the operational administration, documentation, and coordination required to support Model of Care activities and deliverables. This role drives annual updates, develops and maintains high-quality materials, coordinates cross-functional input, and ensures deadlines, submissions, and supporting documentation are accurate, complete, and well organized.

This position is ideal for a highly skilled colleague who brings strong execution discipline, advanced Microsoft Office capabilities, and the ability to move complex work forward across multiple stakeholders. While this role does not have direct people leadership responsibility, it requires a ownership, influence, and independent judgment.

• →Partner with MOC team to administer and coordinate Model of Care activities, including committee meetings, annual updates, and related deliverables
• →Develop, format, edit, and maintain high-quality documents, presentations, and supporting materials using Microsoft Word and other Microsoft Office applications
• →Coordinate input from cross-functional partners to support development and completion of Model of Care materials
• →Manage timelines, workplans, version control, documentation, and follow-up actions to ensure work progresses on schedule
• →Prepare materials for meetings, oversight reviews, and committee discussions, including agendas, presentations, notes, and action items
• →Maintain clear source-of-truth documentation for Model of Care processes, decisions, and deliverables that you support
• →Review materials for quality, accuracy, completeness, consistency, and professional presentation prior to review or submission
• →Identify risks, gaps, and dependencies early and escalate concerns as needed to protect timelines and deliverable quality
• →Drive process improvements that strengthen efficiency, organization, and consistency across Model of Care administration
• →Partner effectively with business and functional teams to clarify requirements, align on expectations, and keep work moving forward

• 5+ years of experience in health plan operations, program administration, regulated documentation, proposal development, or a related field
• Advanced proficiency in Microsoft Word and strong working knowledge of Microsoft Office applications, including PowerPoint, Excel, and Outlook
• Demonstrated experience developing, editing, formatting, and finalizing complex, high-visibility documents with strong attention to detail and version control
• Experience supporting regulated submissions and/or Medicare Advantage, SNP, or Model of Care documentation
• Proven ability to manage multiple high-priority deliverables, coordinate cross-functional input, and maintain quality under tight deadlines
• Strong written communication skills and the ability to work independently, exercise judgment, and proactively identify risks and gaps

• Experience supporting Model of Care annual updates or related oversight activities
• Experience working in Medicare Advantage, SNP, or other highly regulated health care environments
• Experience with RFP, proposal, or other large-scale document development
• Experience supporting committees, governance routines, or executive-level review processes
• Experience improving workflows, templates, or documentation processes to increase efficiency and consistency

Bachelor’s degree or equivalent combination of education and directly relevant experience

• Highly organized and execution focused
• Strong ownership and follow-through
• Able to produce polished materials with minimal oversight
• Comfortable coordinating across teams without direct authority
• Proactive in surfacing risks, clarifying open items, and driving work to completion
• Strong judgment in managing detail-heavy work with competing deadlines

The typical pay range for this role is: