Senior Manager, Pharmacy Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Senior Manager, Pharmacy Operations provides strategic leadership and site-level alignment for back-end mail-order pharmacy operations. This role is responsible for driving operational excellence, financial performance, compliance, talent development, and cross-functional collaboration while supporting the successful execution of enterprise initiatives and business objectives.

• →Provide strategic leadership and oversight of all site operations to ensure safe, compliant, and efficient workflows while achieving service, quality, productivity, and customer commitments.
• →Develop and implement operational strategies, policies, and procedures that drive operational excellence, continuous improvement, and optimal resource utilization.
• →Maintain accountability for site financial performance, including budget development, forecasting, expense management, productivity, and achievement of business objectives.
• →Lead pharmacy quality, compliance, and patient safety programs by ensuring adherence to all state and federal regulations, accreditation standards, controlled substance requirements, and patient privacy standards.
• →Oversee medication safety initiatives, including programs designed to prevent medication errors and promote safe dispensing and distribution practices.
• →Direct pharmacy inventory management, including medication procurement, storage, distribution, inventory control, and shrink reduction strategies to ensure medication availability while minimizing waste.
• →Conduct audits, operational assessments, and risk evaluations to identify improvement opportunities, ensure compliance, and implement corrective actions when needed.
• →Lead the execution of strategic initiatives, automation projects, new business opportunities, and enterprise programs while ensuring alignment with organizational goals.
• →Build and maintain strong cross-functional partnerships across Operations, Clinical Services, Quality, Supply Chain, Technology, Human Resources, and other key business partners.
• →Prepare and deliver executive-level reports, presentations, and business reviews that highlight operational performance, key trends, risks, and opportunities.
• →Interview, hire, coach, and develop leaders and colleagues while fostering a culture of accountability, engagement, inclusion, innovation, and continuous improvement.
• →Oversee training and development programs to ensure all colleagues remain qualified, knowledgeable, and compliant with applicable regulations, procedures, and role requirements.
• →Champion employee engagement and leadership development through routine supervisor and manager cadences, focus groups, site tours, talent reviews, and succession planning activities.
• →Serve as the primary site leader for executive visits, stakeholder engagement, operational reviews, and organizational development initiatives.

• 7+ years of experience in pharmacy operations, healthcare operations, supply chain, fulfillment, manufacturing, or a related operational environment.
• 2+ years of leadership, program management, or project management experience with demonstrated success leading cross-functional initiatives and influencing stakeholders at all levels of the organization.
• Strong interpersonal, communication, and relationship-building skills with the ability to influence senior leaders, field leadership, and support teams.
• Demonstrated business acumen with the ability to leverage data, analytics, and operational insights to drive decision-making and business results.
• Advanced problem-solving and decision-making skills, including the ability to identify root causes, assess risks, and implement effective solutions.
• Proven ability to lead through change by demonstrating agility, adaptability, and a commitment to developing self and others.
• Strong execution and delivery skills, including planning, prioritization, implementation, and follow-through of operational and strategic initiatives.
• Ability to manage multiple priorities in a fast-paced, performance-driven environment while maintaining a focus on operational excellence and customer outcomes.
  

• Active Certified Pharmacy Technician (CPhT) certification in good standing.

• Experience managing site budgets, controlling operating expenses, and achieving financial performance targets.
• Proven ability to analyze operational performance metrics and partner with leadership to develop and execute corrective action plans.
• Demonstrated success building effective cross-functional partnerships with teams such as Automation, Materials Management, Human Resources, Finance, Information Technology, and Quality.
• Experience leading the operational onboarding, implementation, and execution of new projects, initiatives, or business processes.
• Experience coordinating site tours, audits, and readiness activities for internal and external stakeholders.
• Experience facilitating employee focus groups and translating feedback into operational improvements and engagement initiatives.
• Demonstrated success leading and developing frontline leaders through coaching, mentoring, and engagement activities.
• Strong presentation skills, including experience preparing and delivering business reviews, reports, and recommendations to senior leadership.
• Experience identifying operational risks, trends, and opportunities and driving continuous improvement through data-driven decision making.
• Experience providing leadership continuity and operational oversight in the absence of senior site leadership.

The typical pay range for this role is: