Senior Product Manager, Caremark Member Advocacy

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

We are hiring a Senior Product Manager to help lead our Caremark advocacy portfolio, a new, high-priority initiative that sits within an established, well-resourced team. This role will drive the continued development and expansion of Pharmacy Navigator, which is currently in its pilot phase. Pharmacy Navigator offers proactive outreach to Caremark PBM members at potential friction points in their healthcare journey.

The  role will work on a variety of high-visibility priorities, including feature development, developing client and internal reporting, and expansion of the product into new markets. 

• →Analyze customer and member needs, pain points, and preferences to guide product development and ensure customer-and-member-centric solutions.
• →Partner with Caremark operations, clinical, and technology teams to define the product vision, set strategic goals, evaluate opportunities, assess member and business impact, and develop business cases and recommendations for scaling the product.
• →Identify opportunities to expand Pharmacy Navigator, including new member pain points, therapeutic areas, formulary and prior authorization transitions, and new lines of business.
• →Identify existing technologies across the organization and determine how they can be leveraged in new product builds.
• →Lead discovery and solutioning efforts for new capabilities, defining scope, success measures, and a path forward from concept through implementation.
• →Clearly articulate business requirements and associated value. Translate them into epics, features, user stories, journey maps, etc.
• →Own the Pharmacy Navigator measurement framework, establishing success metrics, developing business requirements, and overseeing the delivery of reporting solutions that demonstrate member, client, and business impact
• →Lead onboarding activities for new Pharmacy Navigator clients, helping ensure successful implementation and launch

• 3+ years experience in a product management, digital product development, product strategy, or a related role
• Experience in either a healthcare product role, OR a product role focused on customer support centered on proactive outreach
• Adept at working cross-functionally in a highly matrixed organization, bringing together people and technology from disparate teams   
• Adept at execution and delivery (planning, delivering, and supporting) skills

• 6+ years of work experience with progressively increasing responsibilities in a product role
• Experience working in healthcare, preferable within health insurance or pharmacy benefit management  
• Experience product managing a B2B2C product
• Experience product managing the creation of client reporting or reporting suits
• Experience expanding an existing product into new markets or business lines  
• Experience as a product manager in a large, matrixed organization
• Experience bulding dashboards on Power BI or similiar

This is a remote role on a team based on the east coast, and will be expected to work on an east coast schedule, with core hours from 10:00 AM to 5:00 PM  

The typical pay range for this role is: