Sr. Manager, Digital Product - Partner Channel Scheduling

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

• →7 or more years of professional experience including 5 years of product experience
• →Demonstrated ability to audit complex technical architectures, identify system bottlenecks, and successfully launch simplified, scalable products — including APIs or integrations used by external partners — that improve operational efficiency or customer satisfaction.
• →A strong track record of delivering products and ensuring customer and partner success
• →5 to 7 years stakeholder management experience- Ability to articulate the organizational value delivered to all levels of the company to executives. More importantly, you can tell the story of the value that is currently in your backlog or roadmap using data, KPIs, or expected financial results.
• →Prior performance improvement or program management experience.
• →2 or more years’ experience working directly with external partners or clients to align scope, technical requirements, timelines, and success metrics across organizations
• →2 or more years of experience conducting user research, field observations, or interviews to develop structured problem statements, user personas, and journey maps that directly justify and prioritize product backlog features
• →5 or more years of experience collecting, analyzing, and summarizing data from disparate sources to drive conclusions and recommendations. When the data isn’t available, you are able to lead the charge to gather it using knowledge of SQL and Python
• →Experience working in ambiguous, fast-paced, or '0-to-1' product environments, with a track record of establishing product processes, setting KPIs, and driving delivery with minimal oversight

• Experience building platform, API, or SDK products consumed by external partners or developers (B2B2C), including partner onboarding, versioning, and developer documentation
• Experience delivering embedded or white-label experiences inside third-party apps or portals, including identity hand-offs such as SSO (SAML/OAuth) and member identity matching
• Experience building scheduling, booking, or marketplace products, including the full appointment lifecycle (reschedules, cancellations, household bookings) and its impact on completion rates
• Familiarity with Medicare Advantage distribution channels such as broker enrollment platforms, supplemental benefits / OTC and flex card platforms, or PBM and health plan call centers
• Prior experience working within complex, highly regulated industries (e.g., US healthcare, logistics, or finance) with a proven ability to navigate compliance, regulatory, or multi-stakeholder constraints to launch a product.
• Track record of standing up a new capability with a dedicated team and transitioning it to a core platform team for long-term ownership, using configuration-driven patterns rather than one-off custom builds

• Bachelor's degree required/specialized training/relevant professional qualification.

The typical pay range for this role is: