Sr Mgr, Change Management and Operational Communications

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes.

At Oak Street Health, successful execution of our strategic initiatives relies on effective change management, seamless communication, and sustainable implementation.

As a Sr, Manager, you will play a critical role in supporting our Oak Street Health patients, providers and business by centralizing and The Sr. Manager, Change Management & Operational Communications is a dedicated resource within the Project Management Office (PMO) responsible driving change management strategy and execution. In this role this role, you will work closely with PMO leadership and cross-functional teams to advance Oak Street’s change management operating model.

• Operating Model Alignment: Support the two pillars of Oak Street's change management operating model: Strategic Initiative Sequencing & Capacity (SISC) Governance and Initiative Implementation & Change Management Lifecycle Management.
• Initiative Assessment: Consult with initiative owners and evaluate upcoming projects against Oak Street's Change Archetypes (based on change complexity and audience breadth (impact by role, team, or full organization).
• Standardization: Enforce a standardized framework for field-facing communications and training, ensuring key elements (such as the 'what', 'why', 'impact to organizational goals', and 'how') are consistently addressed.
• PMO Consultation & Review: Participate in and facilitate weekly PMO meetings to review, provide feedback, and approve implementation and change plans. Guide initiative owners through small-group consultations prior to meetings.
• Communication and Training Pathways: Manage select communication / training pathways, including the Learning Tuesday process. Engaging with multiple critical stakeholders to ensure sessions are developed and executed according to plan.

• Unified Messaging: Own the creation, curation, and continuous optimization of select employee facing operational communications (e.g., Epic Pulse) and training materials to maintain standard, role-specific messaging across the enterprise.
• Content Synthesis & Technical Writing: Translate complex operational workflows, clinical process and policy shifts, and Epic builds into clear, concise, and action-oriented messaging that explains the 'why' and 'how' to front-line teams.
• High-Impact Learning Assets: In partnership with the Learning team and business owners, design and produce engaging learning assets, including 1-pagers, job aids, slide decks, video walkthroughs, and specialized user guides.

• Metrics & Evaluation: Define, collect, and analyze standard implementation metrics, post-launch adoption rates, and feedback to measure the success of rollouts.
• Sustainment Planning: Identify post-release training and communication reinforcement needs and coordinate follow-up activities to ensure long-term initiative sustainability.

The typical pay range for this role is: